1. knownastron's Avatar
    I'm trying to migrate my 9900 backup to my new Q10. My 9900 is bricked so I have to use the "If the previous smartphone is not available a backup file can be used" method in the link here:

    KB33322-How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to BlackBerry 10

    Now when I'm going along with that method, I follow the instructions but I don't see the Legacy Device Backup Files option when I try to do step 3: "Select Restore > Restore from backup file > Legacy Device Backup Files."

    I've tried on both Mac and PC. When I select the option for Restore from backup file, it only shows my Q10 backup, even though the 9900 backup files are in the same folder.

    There is some information I really need from my 9900 backup, the help is appreciated!
    05-07-13 11:11 AM
  2. Kris Simundson's Avatar
    I'm trying to migrate my 9900 backup to my new Q10. My 9900 is bricked so I have to use the "If the previous smartphone is not available a backup file can be used" method in the link here:

    KB33322-How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to BlackBerry 10

    Now when I'm going along with that method, I follow the instructions but I don't see the Legacy Device Backup Files option when I try to do step 3: "Select Restore > Restore from backup file > Legacy Device Backup Files."

    I've tried on both Mac and PC. When I select the option for Restore from backup file, it only shows my Q10 backup, even though the 9900 backup files are in the same folder.

    There is some information I really need from my 9900 backup, the help is appreciated!
    Have you tried to go into the 9900 file and load the bbb file through link? I'm at work right now but when I get home I'll load up my link and see if i can find a way to import my 9900 data that I have backed up
    05-07-13 11:42 AM
  3. ian01's Avatar
    Did anyone get anywhere with this issue? I have been told it is not possible using Mac version of BlackBerry Link but it is equally not possible on PC. The legacy backup file is simply not recognised by BlackBerry Link despite official BlackBerry advice to the contrary.

    Any help appreciated
    07-08-13 05:13 AM

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