1. CrackBerry Question's Avatar
    I have tried reinstalling the Link on my computer but it just downloaded and reopened into all the same choices eg. not allowing me to even choose between Itunes and media player for the music source. I have tried restarting my computer. Reloading Itunes and Link. Made sure I did not have any empty playlists in Itunes as one person suggested and nothing has worked. Any ideas? Also, could this be an Itunes issue since I am an Apple music subscriber also?
    01-03-16 12:28 AM
  2. lrkm's Avatar
    Have the same problem. Waiting someone to respond.
    01-21-16 02:57 AM
  3. fizi's Avatar
    Just ran into this problem myself with my wife's Blackberry.

    Good news: You can fix it by downgrading to iTunes 12.1.3 (https://support.apple.com/downloads/itunes) and not updating it to the latest version after installing it (turn off automatic updates during the install)

    Bad news: Your iTunes library and playlists will not be compatible with 12.1.3 if you've already upgraded to the latest iTunes so you will have to re-create them.

    Alternative solution: Wait for Blackberry to release an update to Link that supports iTunes 12.4.x. I wouldn't hold my breathe since the current version is nearing 1 year old and they are pushing into Android.
    06-21-16 11:37 PM

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