1. The_Dark_Knight_Forever's Avatar
    Hey everyone.

    I've been trying to solve the problem of Link not fully functioning on the latest version of Windows 10 Home 64 bit edition (not connecting to my device & not being able to do a device backup). I am using a Z30 running the latest official version of 10.3.3. My problems were with Link only & only started after I updated the Z30's OS to 10.3.3. Blend was working great even after the update to the 10.3.3 OS. Let me say now that Link & Blend were working just fine on Windows 10 Anniversary before the 10.3.3 update. BB support tells me their desktop software is not supported on Windows 10 & is no help whatsoever. Additionally, I'm aware of iTunes causing a problem but I do not have any Apple software on my system.

    But I've just come across a new problem though that hopefully someone here knows something about. After I uninstalled & deleted all remaining items related to BlackBerry & RIM using Revo Uninstaller & CCleaner free versions, I tried to install the BlackBerry 10 Desktop Software package (Drivers, Link & Blend) from BB's website. When I attempt to install the software, I get an error message that states:
    "An error occurred during the installation of the software. You must restart your computer for a previous installation before you install this software."

    I have restarted the computer several times but have still not been able to get the BB software installed. So then I connected my Z30 to the computer via USB. The option showed up on my Z30 that BB drivers were not found so I selected the option to install the software directly from my Z30. I was able to successfully install the drivers, Link & Blend by doing it that way, however it apparently is not the most recent versions of the desktop software because Blend tells me I need to update to the lastest version by going to www.blackberry.com/blend. I was able to connect to Link but was not able to complete a backup. It tells me basically to make sure my device is turned on & connected. So when I go to BB's website to download & install the lastest desktop software, once again I get the error:
    "An error occurred during the installation of the software. You must restart your computer for a previous installation before you install this software."

    I'm at a complete loss on this & pulling my hair out trying to figure out what the problem is. I've spent so many wasted hours trying to find a solution to this. Does anyone have any insight on the error & how to workaround it?
    03-27-17 04:31 PM
  2. Ecm's Avatar
    03-27-17 05:41 PM

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