1. CrackBerry Question's Avatar
    Hey all,

    I try to backup my Z30 every month or so, but now when I connected it to my computer and am trying to do it, BlackBerry link is hanging at "backing up Viber data- 16%"

    The blue bar animation stuck at this point and nothing happens... I've waited over an hour as it was the same

    Anyone have any input?

    BB link is its newest version and I am running the last official release os 10.3.2.2836
    07-08-16 03:00 AM
  2. Bla1ze's Avatar
    How important is that Viber data? lol. If that's where it's hanging, maybe try removing Viber and see if it goes through after that or at the very least, look at what Viber maybe storing that's causing it to get hung up? Large amount of images? Lots of convos?
    07-08-16 04:39 PM

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