1. CrackBerry Question's Avatar
    I installed BlackBerry Link so that I could backup my Passport and do a factory restore on it because it's struggling so much. But I can't back it up because the button is greyed out.

    It's connected to the phone all communication between my Mac and the Passport is otherwise fine. But that stupid button isn't clickable.

    What's up with that?
    04-08-16 10:37 PM
  2. SeedMella's Avatar
    I installed BlackBerry Link so that I could backup my Passport and do a factory restore on it because it's struggling so much. But I can't back it up because the button is greyed out.

    It's connected to the phone all communication between my Mac and the Passport is otherwise fine. But that stupid button isn't clickable.

    What's up with that?
    Check to see where the backup folder location on BlackBerry link is if there's enough space for it. VERY IMPORTANTLY. Make sure u installed the latest version of BlackBerry Blend which comes with Updated drivers and BlackBerry link itself.

    Posted via CB10
    04-17-16 11:43 AM

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