1. BBkid4eva's Avatar
    I read somewhere that windows 10 isn't compatible with link, is this true?
    ugh this is why I hate upgrading equipment Can anyone help me?

    I connect my phone with USB to my computer and it takes awhile but it does sync photos/videos etc...SOMETIMES...but then if I try to BACK UP the device it just says loading and then eventually BACK UP FAILED Never had a problem with my previous computer, but this new one is obviously having issues.

    Any help would be extremely appreciated

    Thank you
    06-02-17 11:35 AM
  2. bb10adopter111's Avatar
    Try starting link as an Administrator in Windows 10, if you have Administrator privileges.

    Close Link. Right click on the application, click on "More ==> Run as Administrator.

    That works for me. It's worth noting that I do not have iTunes installed, which has been said to cause problems with Link.

    Posted with my trusty Z10
    06-02-17 11:40 AM
  3. BBkid4eva's Avatar
    Thank you for your quick reply bb10....I tried what you said and it still will not let me back up my device. Which is odd, because it synced all my photos and videos, but then it says backup failed...not connected lol if it wasn't connected it wouldn't have been able to sync....technology so frustrating... and I do not have iTunes even installed on my computer either, if that helps. any other ideas?
    06-02-17 11:49 AM
  4. BBkid4eva's Avatar
    any other ideas bb10?
    06-02-17 03:39 PM
  5. bb10adopter111's Avatar
    Not off the top of my head, besides in installing and reinstalling Link.

    Posted with my trusty Z10
    06-02-17 03:43 PM
  6. BBkid4eva's Avatar
    awww dang it....r u sure? cuz this is really puzzling and annoying...that's why I hate upgrading equipment...cuz then nothing ever works like it should
    06-02-17 04:21 PM

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