1. hayman68's Avatar
    My wife's Z10 took a crash and finally died. She got a Leap today and wants to have her team Snap App that she had on her Z10. She goes to amazon to buy it again and it says "you already own this app". Z10 is dead she can't get her contacts either.

    What are her options with this?
    09-02-15 10:12 PM
  2. Carjackd's Avatar
    Check for the updates to the app in snap...should be able to load it from there
    09-03-15 11:41 AM
  3. mad_mdx's Avatar
    She doesn't need to buy it twice. She just needs to download it?
    Can you show us the error?
    Carjackd likes this.
    09-03-15 11:47 AM
  4. hayman68's Avatar
    That's the issue she goes in to download the app from amazon and she gets the message you've already purchased it. And there is no way to click and download it. There must be something simple we're missing.
    09-03-15 01:43 PM
  5. Carjackd's Avatar
    That's the issue she goes in to download the app from amazon and she gets the message you've already purchased it. And there is no way to click and download it. There must be something simple we're missing.
    My bad, ithought you were downloading it from Snap
    09-03-15 01:51 PM
  6. robertopne123's Avatar
    That's the issue she goes in to download the app from amazon and she gets the message you've already purchased it. And there is no way to click and download it. There must be something simple we're missing.
    Go to my apps and then cloud, scroll down till you get to the app you want to install and then press download/install

    Posted via CB10
    09-08-15 06:56 AM

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