1. hayman68's Avatar
    Wife's leap took a bath and didn't survive. So we put the sim card in our backup z30. But it seems to have my info for BBM. When we put in her info it says screen name already in use, same with her email.
    10-19-15 03:52 PM
  2. conite's Avatar
    The only way you can change the BBID on the Z30 is to allow a security wipe.

    Disable BlackBerry Protect first using your old credentials, and then start a wipe. You will then be able to setup the phone again from scratch using her BBID.

    PassportSQW100-4/10.3.2.2789
    10-19-15 03:57 PM
  3. Gus's Avatar
    Disable BlackBerry protect connect the Z30 to BlackBerry link on your computer and reload the OS. It will wipe all data and is faster than a security wipe.

    Posted via CB10
    10-19-15 04:09 PM
  4. hayman68's Avatar
    Okay we'll try this. She puts months of stuff on her calendar and lost it all. What's a simple/quick method for her to back up the calendar and her contacts? Is there an app that syncs stuff or what? She drowned her old Z10 a few times but it always survived, this Leap is only a couple months old till this happened.
    10-19-15 11:35 PM
  5. conite's Avatar
    Okay we'll try this. She puts months of stuff on her calendar and lost it all. What's a simple/quick method for her to back up the calendar and her contacts? Is there an app that syncs stuff or what? She drowned her old Z10 a few times but it always survived, this Leap is only a couple months old till this happened.
    You mean from now on?

    Just use cloud email/calendar/contacts like Gmail. You'll never have to backup, as it's always synced.

    Otherwise, use a third party app like Ultimate Backup to save all of that to your SD card or any cloud service of your choosing (like DropBox, etc).

    PassportSQW100-4/10.3.2.2789
    Last edited by conite; 10-19-15 at 11:56 PM.
    10-19-15 11:38 PM
  6. hayman68's Avatar
    Yes i want to her to have something that always backs stuff up to cloud storage or something from now on. So I tried the gmail method on my Q10, and set to sync calendar, and contacts. It will work when i add a new contact it seems. What about the all contact numbers in my current "local contacts" and emails that's already on the phone? Is there away to import that file some how to my gmail account?
    Last edited by hayman68; 10-20-15 at 03:24 AM.
    10-19-15 11:55 PM

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