08-29-17 10:37 PM
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  1. anon(9188202)'s Avatar
    anon(9188202)
    I received and installed the AAM625 update for the KEYone in Canada and it had no Support Center app. The carrier indicated that they have nothing to do with any AWOL app in the update and suggested I contact BlackBerry.

    Anyone know if Support Centre was/is a regional app only available and supported in the U.S.? Or for some reason, only unavailable in Canada?
    07-18-17 02:21 PM
  2. Bla1ze's Avatar
    Bla1ze
    CB OG
    Originally Posted by SeeBeeEss
    Anyone know if Support Centre was/is a regional app only available and supported in the U.S.? Or for some reason, only unavailable in Canada?
    Not sure but it seems that way. You on Rogers or Bell?
    07-18-17 02:31 PM
  3. anon(9188202)'s Avatar
    anon(9188202)
    Originally Posted by Bla1ze
    Not sure but it seems that way. You on Rogers or Bell?
    SaskTel
    07-18-17 02:52 PM
  4. chetmanley's Avatar
    chetmanley
    Bell and Rogers are also missing the app in this update.
    07-18-17 04:22 PM
  5. keefrto's Avatar
    keefrto
    I'm on Freedom but bought the keyone from bell. no app either
    07-18-17 06:26 PM
  6. anon(9188202)'s Avatar
    anon(9188202)
    Is there a logical reason for this anyone can think of or is this another case of Canadians receiving "special treatment" from our "friends" in Waterloo?

    I would have used the term "fellow Canadians," but I am not certain that any Canadians work there anymore.
    07-18-17 07:04 PM
  7. wormycoolness's Avatar
    wormycoolness
    What functionality does this Support Centre provide?
    07-18-17 07:15 PM
  8. anon(4297019)'s Avatar
    anon(4297019)
    Lord Buckethead
    Originally Posted by wormycoolness
    What functionality does this Support Centre provide?
    Sorry to be snide, but obviously none right now ;-)
    anon(9188202) likes this.
    07-18-17 07:30 PM
  9. pnfitz's Avatar
    pnfitz
    Originally Posted by chetmanley
    Bell and Rogers are also missing the app in this update.
    I just got it on Rogers in Toronto. Though I have no idea what it was for (which is how I ended up here).
    07-18-17 07:56 PM
  10. Amanda Irene's Avatar
    Amanda Irene
    I am with Bell and have downloaded the aam 625 update but keep getting an error message when I try to install the update. It's been about a week and I am getting frustrated. Help!
    08-29-17 10:28 PM
  11. ray689's Avatar
    ray689
    Originally Posted by Amanda Irene
    I am with Bell and have downloaded the aam 625 update but keep getting an error message when I try to install the update. It's been about a week and I am getting frustrated. Help!
    I think Bla1ze at one point in another thread mentioned deleting the downloaded file, rebooting and trying again. Not sure how to delete the file though. Hopefully he jumps in and gives some more details.
    08-29-17 10:37 PM
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