1. cornbread0715's Avatar
    Is anyone else brand new Keyone showing Poor under how secure the phone is under DTEK ? Since I took it out of the box my DTEK has said my phone is not using blackberry and the phone os has been compromised.
    Attached Thumbnails DTEK Poor-screenshot_20170601-163639.jpg  
    06-02-17 09:14 AM
  2. howarmat's Avatar
    since its out of the box like that basically you can do 2 things

    take it back and have them exchange it or try to "fix" it or reload the OS from scratch yourself
    06-02-17 09:16 AM
  3. cornbread0715's Avatar
    I ordered mine from Best Buy and they are out of stock so I guess I will have to wait for an update to the app or wait until more get in Stock. Not a major issue for me but decided I would let others know this problem does exist.
    06-02-17 09:24 AM
  4. Dave Bourque's Avatar
    check if there's an update for the dtek app
    06-02-17 04:42 PM
  5. Dave Bourque's Avatar
    last time I had this issue on the Priv an app update did the trick.
    06-02-17 04:43 PM
  6. cornbread0715's Avatar
    Nothing
    06-02-17 09:55 PM
  7. cornbread0715's Avatar
    Nothing.
    06-02-17 09:55 PM
  8. ray689's Avatar
    Nothing
    I would wipe the device and see.
    06-02-17 10:17 PM
  9. cornbread0715's Avatar
    Yea I was going to but just for that small bug it's not worth it for me. Thanks for the feedback though.
    06-02-17 10:21 PM
  10. Adam Matlock's Avatar
    I know this may seem like a stupid question but did you actually open the dtek app and go through the prompts? I just got a notification on mine that my dtek settings were for por, even though I've never open the app. So, I open the app and clicked through the mandatory prompts and then it said that my dtek was excellent. So, it may not be the security settings itself and just that you need to go through the prompts and dtek initial walkthrough

    Posted via CB10
    06-03-17 04:02 PM
  11. Adam Matlock's Avatar
    Never mind… The picture that you loaded did not show up on my phone initially so you can forget what I just said…

    Posted via CB10
    06-03-17 04:03 PM

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