[Ahmedgamel]

Dears,

I have the contact app is hanging most of the time in last software update "July"; any one face the same issue ? Any solution ?

Once hang I Can't get any contact to call , works after 1 or 2 restart.

[Wezard]

There is one complaint of the same thing on the Priv forum.
Clear your cache and do a 32 second power button reset. Are you syncing contacts with anything except google? If so, and the above doesn't fix it, try un-syncing contacts from anything else.

[Siby Eapen]

I am also facing the same problem. Contacts of my ketone is getting hanged frequently.

[mpokeras]

I have same problem with bb contacts app in oneplus2 with 7.1 aicp rom.
If uninstall and re-install then it's working for the very first time then same issue is appearing

[mpokeras]

duplicated!

[byd]

There is one complaint of the same thing on the Priv forum.
Clear your cache and do a 32 second power button reset. Are you syncing contacts with anything except google? If so, and the above doesn't fix it, try un-syncing contacts from anything else.

Unfortunately your advices don't work...I can't use this app. If I want to choose any contact I have to wait many seconds or the app closes itself... Anyone has a solution?

PS. "Duplicated contacts" is not the issue.

[blackbirdy]

Contacts app stopped working for me with august update. Can't search> Contacts are a mess, BB priv, please help!!!

[FF22]

Contacts app stopped working for me with august update. Can't search> Contacts are a mess, BB priv, please help!!!

Do you sync with a cloud (Gmail, outlook, etc?). Do you have a backup?

Have you rebooted or cleaned the cache? Cache: Main Settings, Storage, Internal, find the cache and clear.

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

If that fails you might investigate reloading the OS using an Autoloader:

https://forums.crackberry.com/blackb...aders-1065667/

[blackbirdy]

Do you sync with a cloud (Gmail, outlook, etc?). Do you have a backup? *Yes. I synch to my desktop. I USE AKRUTO, IT TURNS MY DESKTOP INTO AN 'EXCHANGE' ACCOUNT AND THEN I ADD THAT ACCOUNT TO PHONE AND IT SYNCHS

Have you rebooted or cleaned the cache? Cache: Main Settings, Storage, Internal, find the cache and clear. *YES AND YES. THIS PROBLEM STARTED AFTER I WIPED AND REBUILT THE PHONE BC MY PROXIMITY SENSOR WAS FREAKING OUT. WHATEVER OLDER VERSION OF CONTACTS I WAS RUNNING DID NOT HAVE THIS PROBLEM. MY FAVORITES WERE SQUARE TILES, WHEN THEY BECAME ROUND HEADS WHEN THE APP UPDATED UPON REINSTALLATION, THE SEARCH STOPPED WORKING.

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented
DID THAT, NOTHING
The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds
TRIED IT, NOTHING (I'M NOT SHOUTING JUST TRYING TO MAKE RESPONSES EASY TO SEE)
Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.
DID THAT TOO. NOTHING.
If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode
TRYING THIS NOW. NOPE. SAME GARBAGE!
To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.
THERE'S NOTHING LEFT TO REMOVE!
If that fails you might investigate reloading the OS using an Autoloader:

https://forums.crackberry.com/blackb...aders-1065667/ I JUST RELOADED THE OS. I SAW OTHER PEOPLE REPORTING THIS ISSUE IN THE APP STORE, SO I'M SURE ITS A THING. JUST WHAT THE THING IS I DON'T KNOW. DEVICE SEARCH CANNOT SEE THESE CONTACTS. HOWEVER, I INSTALLED ANOTHER CONTACT APP AND IT CAN SEE THE CONTACTS FROM THIS "EXCHANGE" ACCT AND SEARCH ALL OF THEM. THERE MUST BE A BUG IN THE SEARCH APP THAT PREVENTS IT FROM SEEING THESE CONTACTS. I DON'T KNOW WHAT IT IS . I HAVE TWO CONTACTS THAT ARE IDENTICAL AND SEARCH CAN SEE ONE BUT NOT THE OTHER. PLEASE HELP.