1. Andrew Poderis's Avatar
    So I have a BB keyone and when I'm either scrolling on a page or just opened to a app of where I can scroll like YouTube. Not only youtube, but fb and etc. Immediately the screen glitches and is jumping like crazy, all on its own. This happens very frequently every single day. Also the way you hold the way or if you put your fingers on the keyboard at all affects the rate of glitch. Fortunately I was able to turn off and locate the settings to make it go away( under physical keyboard)- physical keyboard gestures. Does anyone why this is happening and am wondering if anybody is having any problems with this? Any possible solutions?
    Here's some more info !

    I have android 8.1.0
    System ABP 306
    Model- BBB100-1
    02-21-19 08:26 PM
  2. bbone99's Avatar
    similar problem here on BE K1 007 version, since oreo update, the keyboard as a touchpad function behaves very strange.
    02-22-19 06:55 AM
  3. Andrew Poderis's Avatar
    Glad I'm not the only one! It's very odd and super annoying too. Unfortunately when taking the BB mobile survey I failed to report it :/
    02-22-19 09:50 AM
  4. bbone99's Avatar
    I disabled this touchpad function and it was gone. Caused probably by some dust in keyboard.
    Andrew Poderis likes this.
    02-22-19 12:42 PM
  5. Andrew Poderis's Avatar
    That could be it. Dang really like the functionality of the TouchPad in the keyboard
    02-22-19 12:44 PM
  6. paperplanes7's Avatar
    this only happens when a part of my hand is on the edge of some part of the screen. it goes away as soon as i lift my hand.
    Andrew Poderis likes this.
    02-22-19 12:51 PM
  7. Andrew Poderis's Avatar
    That seems to match up with what was going on in my case. The glitch would be sensitive to when I had my hand or holding it on the sides of the phone. If that makes sense
    02-22-19 01:30 PM
  8. ALToronto's Avatar
    You can't scroll with the touchpad and screen at the same time. If you're using the pkb to scroll and you touch the screen, the cursor will jump. Keep your hands away from the screen when you're scrolling with the keyboard.
    02-23-19 10:46 AM
  9. Andrew Poderis's Avatar
    Even if I lay my phone down. Not touching screen. It still goes wacky
    02-23-19 11:39 AM

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