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  1. Praganad's Avatar
    Just got my brand new keyone, finished updating it to the latest software, run dtek and I get notifications that I might not have an actual blackberry device?! Anyone know why I'm seeing this?
    Attached Thumbnails why does my keyone not know it's a keyone-117.jpg ย 
    01-31-19 10:40 AM
  2. Amaroni's Avatar
    engage airplane mode , clear DTek data and cache and reboot the device

    And if it works thank Conite ๐Ÿ˜€
    01-31-19 10:49 AM
  3. Praganad's Avatar
    didn't work : (
    01-31-19 11:13 AM
  4. howarmat's Avatar
    reinstall the OS with a wipe
    01-31-19 11:16 AM
  5. Amaroni's Avatar
    Just got my brand new keyone, finished updating it to the latest software, run dtek and I get notifications that I might not have an actual blackberry device?! Anyone know why I'm seeing this?
    Is the DTek app up to date? Check in the plays tore
    01-31-19 11:51 AM
  6. conite's Avatar
    didn't work : (
    If it doesn't work, blame @Amaroni.
    01-31-19 12:46 PM
  7. Amaroni's Avatar
    If it doesn't work, blame @Amaroni.
    Yeah I forgot that part... that's the last time I suggest one of your fixes !!! ๐Ÿ˜‚
    01-31-19 01:32 PM
  8. Praganad's Avatar
    reinstall the OS with a wipe
    I was hoping it wouldn't have to come down to that, but for sanity I guess I will. Just seems lame for it to be that way out of the box.
    01-31-19 01:57 PM
  9. Praganad's Avatar
    Yeah I forgot that part... that's the last time I suggest one of your fixes !!! ๐Ÿ˜‚
    I blame you bro
    01-31-19 01:58 PM
  10. howarmat's Avatar
    I was hoping it wouldn't have to come down to that, but for sanity I guess I will. Just seems lame for it to be that way out of the box.
    sadly there are many false positives over the time that DTEK has been around. Normally a wipe is all that will fix it with certainty
    01-31-19 03:11 PM
  11. psychofox13's Avatar
    Until Google Assistant is self aware, I doubt it'll ever know it's a Keyone.
    Praganad likes this.
    01-31-19 03:29 PM
  12. Praganad's Avatar
    sadly there are many false positives over the time that DTEK has been around. Normally a wipe is all that will fix it with certainty
    Just wanted to add an update, I was about to do the wipe to fix this problem today but when I checked dtek this morning something happened and my keyone nows has realized the truth and has accepted the fact that it is an actual blackberry keyone device lol
    Attached Thumbnails why does my keyone not know it's a keyone-6178.jpg ย 
    jope28 likes this.
    02-01-19 10:43 AM
  13. RLeeSimon's Avatar
    maybe a not-so-smart phone ?
    02-01-19 02:16 PM
  14. Amaroni's Avatar
    Just wanted to add an update, I was about to do the wipe to fix this problem today but when I checked dtek this morning something happened and my keyone nows has realized the truth and has accepted the fact that it is an actual blackberry keyone device lol
    And yet no thank you ? ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚
    02-01-19 02:21 PM
  15. Praganad's Avatar
    And yet no thank you ? ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚
    Well I didn't wipe the phone but your right, thanks @Amaroni for giving me advice from @conite and thanks @howarmat for the advice on wiping the phone! Lol

    In all seriousness, thank you everyone for the help! It is greatly appreciated.
    02-01-19 02:39 PM

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