1. JWWDUKE's Avatar
    I use my fingerprint to unlock my phone every time I pick it up. After 2-3 days it will scan my print and then pop up to the password screen. It will only unlock if I put in the password. It will continue to act this way until I reboot, and then it's good for another 2-3 days. Been doing it since day one(early June).

    Any ideas as to what might be causing it? Or more importantly, what can I do to stop it?

    Thanks for any help, John.
    09-21-17 08:14 PM
  2. cbvinh's Avatar
    I just assume it's a security feature, like if someone steals your KEYone and cut off your hands, they'll only have access for 2-3 days, then they'll realize they should have kept you alive.
    09-21-17 09:57 PM
  3. JakeSisko's Avatar
    John, do you mean to say you have to input the password every time after these 2-3 days passed? That's definitely not the way it should work. I too get asked for the password every couple of days but inbetween the finger print is just fine.
    09-21-17 10:04 PM
  4. anon(870071)'s Avatar
    can you remove the password and set up a pattern instead!?
    09-21-17 11:24 PM
  5. Matthew Davis7's Avatar
    I just assume it's a security feature, like if someone steals your KEYone and cut off your hands, they'll only have access for 2-3 days, then they'll realize they should have kept you alive.
    Ahahaha!!

    Sent from my BlackBerry KEYone - the most elegantly productive, secure, and utterly satisfying mobile device
    09-21-17 11:25 PM
  6. SoxFan's Avatar
    I am frustrated that I can't always only use my fingerprint. the pin password seems to increase over time, and I basically never want it.
    09-22-17 12:32 AM
  7. Scovik's Avatar
    I use my fingerprint to unlock my phone every time I pick it up. After 2-3 days it will scan my print and then pop up to the password screen. It will only unlock if I put in the password. It will continue to act this way until I reboot, and then it's good for another 2-3 days. Been doing it since day one(early June).

    Any ideas as to what might be causing it? Or more importantly, what can I do to stop it?

    Thanks for any help, John.
    Sometimes when it won't recognise your fingerprint because there is dirt on the sensor or on your finger it will only unlock with the pass. I never noticed this password popping up every few days.
    09-22-17 01:59 AM
  8. japsuki's Avatar
    I use my fingerprint to unlock my phone every time I pick it up. After 2-3 days it will scan my print and then pop up to the password screen. It will only unlock if I put in the password. It will continue to act this way until I reboot, and then it's good for another 2-3 days. Been doing it since day one(early June).

    Any ideas as to what might be causing it? Or more importantly, what can I do to stop it?

    Thanks for any help, John.
    Try to edit your "trusted places" . Just move it a tiny bit.
    09-22-17 02:36 AM
  9. JWWDUKE's Avatar
    I just assume it's a security feature, like if someone steals your KEYone and cut off your hands, they'll only have access for 2-3 days, then they'll realize they should have kept you alive.
    Haha.
    09-22-17 05:08 AM
  10. JWWDUKE's Avatar
    John, do you mean to say you have to input the password every time after these 2-3 days passed? That's definitely not the way it should work. I too get asked for the password every couple of days but inbetween the finger print is just fine.
    Yes. For 2-3 days it unlocks with my print every time. Then randomly it will ask for the password when I try the print. It will continue to only unlock with the password until I reboot, and then the fingerprint works again for another 2-3 days.
    09-22-17 05:13 AM
  11. JWWDUKE's Avatar
    Sometimes when it won't recognise your fingerprint because there is dirt on the sensor or on your finger it will only unlock with the pass. I never noticed this password popping up every few days.
    It's definitely not dirt because a reboot fixes it everytime.
    09-22-17 05:15 AM
  12. JWWDUKE's Avatar
    Try to edit your "trusted places" . Just move it a tiny bit.
    I don't have any of the smartlock features setup.

    Maybe I should?! I dunno. I'll check it out tonight when I get some time.

    Thanks for the suggestion.
    09-22-17 05:20 AM
  13. Sarek1701's Avatar
    I've noticed this as well, but I don't think it happens for me as often as it does for OP. I always assumed that it was an extra layer of protection for when I've used my fingerprint to unlock many times. I can't remember whether or not it happens when I'm at one of my trusted places or not.
    09-22-17 10:19 AM
  14. TGS68's Avatar
    The same behavior was happening to me. Then I realized I had to setup smart lock features. It appears to be operating as designed... at least in my case anyway.
    09-22-17 10:47 AM

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