1. anon(870071)'s Avatar
    Just noticed calls are no longer showing "hd" and calls revert to 4G!?!? Did anybody else with RW notice this too!? After the initial July update lost LTE+.

    What's happening Rogers!?!?
    08-10-17 03:18 AM
  2. JAL1's Avatar
    The same thing happened on AT&T after the June update. I called Blackberry Mobile several times, who kept referring me to AT&T. In the end, I was unable to resolve the problem.
    08-10-17 06:33 AM
  3. bobshine's Avatar
    Just noticed calls are no longer showing "hd" and calls revert to 4G!?!? Did anybody else with RW notice this too!? After the initial July update lost LTE+.

    What's happening Rogers!?!?
    Youre at the same location as before when it worked?
    08-10-17 07:05 AM
  4. anon(870071)'s Avatar
    Youre at the same location as before when it worked?
    Yes same locale no change! I'm in the main city centre, reception always great! Full bars usually!
    08-10-17 07:29 AM
  5. Devhux's Avatar
    While I can't get LTE+ to show up, make sure VoLTE is still enabled under Settings - More - Cellular Networks - IMS Settings.

    Also, there's an HD icon that appears?
    08-10-17 08:22 AM
  6. anon(870071)'s Avatar
    Both switches are set to green, then shows "IMS not connected"
    U know prior to the July update allow ell and was getting LTE+!
    I hope Rogers finishes up on fiddle fiddling with thier network and update to UN brick that feature!
    08-10-17 08:32 AM
  7. bobshine's Avatar
    To my knowledge, VOLTE devices has to be "whitelisted" by the carrier. Basically, they need to push a carrier update to the device... if that's not done, then it won't work. So maybe the KeyOne isn't (anymore) in their supported device
    08-10-17 11:09 PM
  8. strikeIII's Avatar
    Yes this is a carrier issue and not Blackberry.
    08-10-17 11:11 PM
  9. ToniCipriani's Avatar
    Just noticed calls are no longer showing "hd" and calls revert to 4G!?!? Did anybody else with RW notice this too!? After the initial July update lost LTE+.

    What's happening Rogers!?!?
    Just so you know...

    HD Voice is NOT VoLTE.
    08-11-17 12:10 AM
  10. qwerty4ever's Avatar
    I am with Rogers Wireless and IMS shows as connected and the two slides are enabled but there is no HD icon in the status bar.
    08-11-17 02:18 AM
  11. qwerty4ever's Avatar
    Just so you know...

    HD Voice is NOT VoLTE.
    Thank you for the clarification.
    08-11-17 02:18 AM
  12. anon(870071)'s Avatar
    I don't think my replacement device is whitelisted with Rogers wirless as HD voice and VOLTE does not work on this replacement device!
    I'm not happy about this!
    Last edited by cellphonejunkey; 08-11-17 at 09:51 PM.
    08-11-17 08:45 PM
  13. anon(870071)'s Avatar
    OK so spoke with Rogers Wireless tech support about this! And I updated the IMEI as well! They checked the VOLTE provisioning and my account is provisioned for it! he said that the next update will correct this! So we'll see!
    08-11-17 09:56 PM
  14. qwerty4ever's Avatar
    OK so spoke with Rogers Wireless tech support about this! And I updated the IMEI as well! They checked the VOLTE provisioning and my account is provisioned for it! he said that the next update will correct this! So we'll see!
    The next update should enable VoLTE? It should already be enabled if your smartphone software is up to dated. It is enabled on my BlackBerry KEYone.
    08-11-17 10:32 PM
  15. anon(870071)'s Avatar
    The next update should enable VoLTE? It should already be enabled if your smartphone software is up to dated. It is enabled on my BlackBerry KEYone.
    Well this replacement device has aam 625 and It came with this! It's the most current for Rogers Wireless! So still not sure why VOLTE is not working! The tech guy looked at the provisioning and said it was correct and looked good! So well see if the Aug 21st update will correct this!
    08-11-17 10:48 PM
  16. qwerty4ever's Avatar
    Well this replacement device has aam 625 and It came with this! It's the most current for Rogers Wireless! So still not sure why VOLTE is not working! The tech guy looked at the provisioning and said it was correct and looked good! So well see if the Aug 21st update will correct this!
    You might have to factory reset your BlackBerry KEYone to resolve the issue. My smartphone has AAM625 with VoLTE enabled; it is on the Settings -> More -> Mobile Networks -> IMS Settings screen.
    08-11-17 11:33 PM
  17. anon(870071)'s Avatar
    I'm gonna wait till the Aug update rolls around that will push the next carrier update! I'm not sure a factory reset will remove the aam625 update!?
    I could install an autoloader and bring it back to April but I don't want to setup my device again!
    Last edited by cellphonejunkey; 08-12-17 at 03:30 AM.
    08-12-17 02:59 AM

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