Verizon keyone will use data, no calls/text

i asked this on reddit but the subs not really that active,
SIM card. So I recently won an auction on eBay for a keyone with cdma capabilities to replace my older one that had a broken microphone, broken screen, broken buttons, etc. Basically it was shattered. I filed with the phone insurance we had to get a temporary phone while waiting for the new keyone to arrive and when I got the temp phone I used it for a bit (there's an important reason why I mentioned that). Then I put my SIM card into the keyone when it arrived and when I set it up there was a major problem, the data would work but the calls wouldn't. So I went to cracker to see if there was an issue and how to solve it and they said to call the retailer as they have some of the phones blocked off being used. I went to the Verizon store after that and they told me as of two years prior if someone was to get a keyone, it wouldn't work. So what do I do to get my phones calls working again? Am I out of luck?

Originally Posted by Tom Hancock

i asked this on reddit but the subs not really that active,
SIM card. So I recently won an auction on eBay for a keyone with cdma capabilities to replace my older one that had a broken microphone, broken screen, broken buttons, etc. Basically it was shattered. I filed with the phone insurance we had to get a temporary phone while waiting for the new keyone to arrive and when I got the temp phone I used it for a bit (there's an important reason why I mentioned that). Then I put my SIM card into the keyone when it arrived and when I set it up there was a major problem, the data would work but the calls wouldn't. So I went to cracker to see if there was an issue and how to solve it and they said to call the retailer as they have some of the phones blocked off being used. I went to the Verizon store after that and they told me as of two years prior if someone was to get a keyone, it wouldn't work. So what do I do to get my phones calls working again? Am I out of luck?

Type *#837837# into the phone dialer. What is your PRD and OS build?

Originally Posted by conite

Type *#837837# into the phone dialer. What is your PRD and OS build?

This is the essential question, because it will determine whether you have an actual Verizon model or the Sprint model.

Originally Posted by celinakeisha

I plan to buy a BlackBerry should I buy the KEYone or KEY2, what are the differences?

The KEYᵒⁿᵉ hasn't received a security patch in almost 2 years. The KEY² hasn't received one since the summer.

So the KEY² would be the lesser of two evils.

The KEY² is essentially an improved KEYᵒⁿᵉ - bigger keyboard, improved reception, more memory, faster SoC, bokeh camera, series 7 aluminum frame, etc.

Originally Posted by celinakeisha

I plan to buy a BlackBerry should I buy the KEYone or KEY2, what are the differences?

I disagree on whether the Key2 is improved, but in any case, the Key2 won't work on Verizon without some extra effort.

Originally Posted by whatnow00

the Key2 won't work on Verizon without some extra effort.

The KEY² isn't much different from most other byod devices, and the reps are better educated about all of them now. Just ask to set up SIM as CDMA-less.