1. Jk27's Avatar
    I’m wondering if someone had similar problem.

    I have AT&T version of K1, paid if off and requested an unlock code. Request was approved and I received an unlock code. However, I tried many times and the code is not unlocking my device. Support from AT&T says I have to visit a store, but I doubt they could help there.
    02-25-20 04:49 PM
  2. conite's Avatar
    I’m wondering if someone had similar problem.

    I have AT&T version of K1, paid if off and requested an unlock code. Request was approved and I received an unlock code. However, I tried many times and the code is not unlocking my device. Support from AT&T says I have to visit a store, but I doubt they could help there.
    They are the only ones who can. They are also required by law to do so.

    Are you certain you have the PRD-63116-036 ?
    02-25-20 04:51 PM
  3. Jk27's Avatar
    They are the only ones who can. They are also required by law to do so.

    Are you certain you have the PRD-63116-036 ?
    What is PRD-...?

    I know that only AT&T can do it, but I don't have a faith in store workers. Too strange, that over the phone CSR couldn't do anything, just sent me to a store.

    My question was mostly about if this is a known problem with BB devices from AT&T, or I am just unlucky.
    02-25-20 05:26 PM
  4. conite's Avatar
    What is PRD-...?

    I know that only AT&T can do it, but I don't have a faith in store workers. Too strange, that over the phone CSR couldn't do anything, just sent me to a store.

    My question was mostly about if this is a known problem with BB devices from AT&T, or I am just unlucky.
    Type *#837837# into your phone dialer.
    02-25-20 05:32 PM
  5. RoseBud68's Avatar
    What is PRD-...?

    I know that only AT&T can do it, but I don't have a faith in store workers. Too strange, that over the phone CSR couldn't do anything, just sent me to a store.

    My question was mostly about if this is a known problem with BB devices from AT&T, or I am just unlucky.
    Go to the store and ask for the manager for help. Easy peesee.
    02-25-20 08:02 PM
  6. RLeeSimon's Avatar
    PRD in "customer service" app scroll to the bottom entry...
    02-27-20 12:58 PM
  7. bb10adopter111's Avatar
    What is PRD-...?

    I know that only AT&T can do it, but I don't have a faith in store workers. Too strange, that over the phone CSR couldn't do anything, just sent me to a store.

    My question was mostly about if this is a known problem with BB devices from AT&T, or I am just unlucky.
    Make sure you got to a corporate store, not an "Authorised Retailer" store. The corporate employees are much better trained in my experience.

    Z10 = BB10 + VKB > iOS + Android
    02-27-20 01:37 PM
  8. conite's Avatar
    PRD in "customer service" app scroll to the bottom entry...
    I don't usually suggest this, as a lot of people don't have that app.
    02-27-20 02:15 PM
  9. Jk27's Avatar
    They are the only ones who can. They are also required by law to do so.

    Are you certain you have the PRD-63116-036 ?
    Yes, my Key1: BBB100-1, PRD-63116-036
    02-28-20 06:38 AM
  10. RoseBud68's Avatar
    Just received an unlock code from AT&T. instruction state i need a sim card from another carrier to unlock. Can it be unlock without a sim card?
    03-29-20 10:53 AM
  11. Bob80220's Avatar
    Just received an unlock code from AT&T. instruction state i need a sim card from another carrier to unlock. Can it be unlock without a sim card?
    I don't believe so... every time I have received the unlock code from AT&T I've had to do as instructed and used a SIM from another carrier... Domestic or International.

    Maybe you have a friend on a different carrier and you could use theirs?

    Bob
    03-29-20 11:00 AM
  12. RoseBud68's Avatar
    Thanks Bob. That is what i thought. Will have to find a sim card than.
    03-29-20 11:04 AM

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