Printable View
I’m wondering if someone had similar problem.
I have AT&T version of K1, paid if off and requested an unlock code. Request was approved and I received an unlock code. However, I tried many times and the code is not unlocking my device. Support from AT&T says I have to visit a store, but I doubt they could help there.
They are the only ones who can. They are also required by law to do so.
Are you certain you have the PRD-63116-036 ?
What is PRD-...?
I know that only AT&T can do it, but I don't have a faith in store workers. Too strange, that over the phone CSR couldn't do anything, just sent me to a store.
My question was mostly about if this is a known problem with BB devices from AT&T, or I am just unlucky.
Type *#837837# into your phone dialer.
Go to the store and ask for the manager for help. Easy peesee.
PRD in "customer service" app scroll to the bottom entry...
Make sure you got to a corporate store, not an "Authorised Retailer" store. The corporate employees are much better trained in my experience.
Z10 = BB10 + VKB > iOS + Android
I don't usually suggest this, as a lot of people don't have that app.
Yes, my Key1: BBB100-1, PRD-63116-036
Just received an unlock code from AT&T. instruction state i need a sim card from another carrier to unlock. Can it be unlock without a sim card?
I don't believe so... every time I have received the unlock code from AT&T I've had to do as instructed and used a SIM from another carrier... Domestic or International.
Maybe you have a friend on a different carrier and you could use theirs?
Bob
Thanks Bob. That is what i thought. Will have to find a sim card than.
This information might be useful for anyone needing to unlock an AT&T KeyONE.
I ran into an unlocking problem a couple months ago. I bought 4 KeyONE and got the unlock codes for all of them through AT&T.
If I remember correctly, I was only able to easily unlock the ones on 7.1 by inserting a non-AT&T SIM and entering the unlock code when it asked for it upon restart.
The ones on 8.0 were giving me a Unlock Unsuccessful error when entering the code. What I had to do was first inserting a non-AT&T SIM card to trigger the "enter unlock code" menu. When asked for the code, I removed the SIM card and inserted an active AT&T SIM card, waited like 30 seconds to get a stable cell signal, then entered the unlock code and unlocking was finally successful. AT&T started cracking down on illegaly obtained unlock codes lately, so apparently unlocking only works if the system detects an active AT&T SIM card.
You don't actually have to be on AT&T. A prepaid AT&T SIM card will work. You can activate it online and just not add any balance to it.