1. Zigac's Avatar
    Hi, I do no know what happened, but the touch function stopped working. I cannot scroll up/down left/right or use prediction. I tried several restarts of the phone, but did not help. Any suggestion? :-(
    07-19-17 09:32 AM
  2. FF22's Avatar
    Hi, I do no know what happened, but the touch function stopped working. I cannot scroll up/down left/right or use prediction. I tried several restarts of the phone, but did not help. Any suggestion? :-(
    I'm not sure but check Main Settings, Language/Input, Physical Keyboard, 2nd option.
    07-19-17 09:50 AM
  3. Zigac's Avatar
    it is enabled. tried several times to disable and enable again, but no change
    07-19-17 10:01 AM
  4. Rico4you's Avatar
    it is enabled. tried several times to disable and enable again, but no change
    Hello

    Try holding down Power button during at least 32 seconds as devices goes thru reset cycle. This will simulate a battery pull.

    Good luck
    07-19-17 10:17 AM
  5. Zigac's Avatar
    just hold it down or firstly select some option switch off/reset and then hold down?
    07-19-17 10:26 AM
  6. Scovik's Avatar
    just hold it down or firstly select some option switch off/reset and then hold down?
    Just hold down the power button for 30 seconds without choosing anything from the screen.
    07-19-17 10:29 AM
  7. Zigac's Avatar
    did not help
    07-19-17 10:49 AM
  8. Rico4you's Avatar
    Can you try again this time for at least 32 seconds. Time it. thanks
    07-19-17 10:52 AM
  9. Zigac's Avatar
    tried several times, during the hold, the phone tries to switch on and switches off for about 4-5times
    unfortunatelly, no change
    07-19-17 11:05 AM
  10. zephyr613's Avatar
    During this process, you should feel the phone vibrate exactly 3 times, after the third vibration ,then let off the power button.
    07-19-17 12:18 PM
  11. asbuender's Avatar
    Hi, I do no know what happened, but the touch function stopped working. I cannot scroll up/down left/right or use prediction. I tried several restarts of the phone, but did not help. Any suggestion? :-(
    I had the same. It was a option off power. When I loaf it fully it works fine again.
    07-19-17 12:23 PM
  12. Zigac's Avatar
    During this process, you should feel the phone vibrate exactly 3 times, after the third vibration ,then let off the power button.
    Yes I felt it, but no help
    07-19-17 12:36 PM
  13. Zigac's Avatar
    I had the same. It was a option off power. When I loaf it fully it works fine again.
    Correct me if I am wrong. You were empty of battery so after full charge it started to work? Basicly I recognized it when battery had about 60%, now i have about 25%. I will try it, but it never happened for me before even in hour of less than 10%
    07-19-17 12:39 PM
  14. Zigac's Avatar
    I am fully charged, did another 30s restart, but nothing has changed
    07-19-17 02:48 PM
  15. Daruba's Avatar
    You did not change the launcher?
    07-19-17 03:18 PM
  16. Zigac's Avatar
    no, nothing. i just traveled abroad, but using a roaming is not the issue I guess :-D
    07-19-17 03:20 PM
  17. Daruba's Avatar
    That sucks! Although I cannot imagine that roaming can have something to do with this, let's hope (for now) it does somehow...
    07-19-17 03:45 PM
  18. Rico4you's Avatar
    I would then do a Factory Reset. Good luck
    07-19-17 03:46 PM
  19. dxvigne's Avatar
    Sorry to hear about your Keyboard issue.. you are not alone.. read my post. I sent it for repairs, http://forums.crackberry.com/showthread.php?t=1115287

    Posted via CB10
    07-19-17 03:58 PM

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