Thoughts on Screen issue & alleged horrible customer service :(
- Granted there are no lot of us but I've yet to meet someone with this issue. we have about 5 KEYone users at work and I know two personal friends that have them. The only difference all of our phones we got from carrier not 3rd party( amazon, bestbuy etc)07-18-17 10:29 AMLike 0
- Based on everything in this thread and the mega thread regarding the mediocre customer support, would it be a better bet to count on BBMo's "warranty" or go for 2mm smartphone adhesive tape and do an easy fix? (If the screen lifts but ribbon connector stays intact of course)
Posted via CB1007-18-17 01:29 PMLike 0 - I am not going to lie. I do worry about my screen to come off too but it has been months and I bought it in late April (first batch).
Knowing that BlackBerry will replace or fix it is a relief. I had waited for the device long enough and with BlackBerry backing it up with warranty I don't think you need to worry. I honestly don't care about the numbers as far as I'm covered.
If you recall, Note 7 was plagued but people still held it even they were forced to return theirs. So yeah, I really wanted an Android with BlackBerry famous keyboard. And am happily using it for the past few months.07-18-17 01:51 PMLike 0 - Nothing to do with the fact that the UK repair company has a 1.8 rating from 72 customer reviews. Hence why I'm not sending mine to those err...... Begins with Cow and ends in Boys.07-18-17 01:54 PMLike 0
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Posted via CB1007-18-17 01:59 PMLike 0 - I wasn't speaking, necessarily, of BlackBerry or TCL affiliated employees. Just someone, I hope, that is trained in general smartphone repair. I've done simple things myself, but would rather trust someone that has much more experience than myself. I can only hope they are not a clown of the industry.
Again, sorry for your troubles. I understand your anger and frustration. I would feel that way myself.
Posted via CB1007-18-17 02:02 PMLike 0 - I wasn't speaking, necessarily, of BlackBerry or TCL affiliated employees. Just someone, I hope, that is trained in general smartphone repair. I've done simple things myself, but would rather trust someone that has much more experience than myself. I can only hope they are not a clown of the industry.
Again, sorry for your troubles. I understand your anger and frustration. I would feel that way myself.
Posted via CB1007-18-17 02:10 PMLike 0 - Oh, I smell what you are stepping in! ☺
But I consider your situation and Herr_Tan with the bent frets and loose keys...or the fellow from Mexico, with no one to send or receive his device. The discrepancies make me sick. It makes no sense. Should not all customers be served under the same umbrella? Maybe I am crossing a line with my comments, but I cannot help but wonder.
Posted via CB10Barbareren likes this.07-18-17 02:19 PMLike 1 - Oh, I smell what you are stepping in! ☺
But I consider your situation and Herr_Tan with the bent frets and loose keys...or the fellow from Mexico, with no one to send or receive his device. The discrepancies make me sick. It makes no sense. Should not all customers be served under the same umbrella? Maybe I am crossing a line with my comments, but I cannot help but wonder.
Posted via CB10
https://forums.crackberry.com/blackb...erage-1115528/
I hope @BlackBerry Mobile doesn't ignore this question.NightFire and Barbareren like this.07-18-17 02:26 PMLike 2 - That's why I started this thread, to ask for the bbmobile company policy:
https://forums.crackberry.com/blackb...erage-1115528/
I hope @BlackBerry Mobile doesn't ignore this question, the answer is relevant to not just the KEYone buyers, but all future devices they sell.
Posted via CB1007-18-17 02:30 PMLike 0 - That's why I started this thread, to ask for the bbmobile company policy:
https://forums.crackberry.com/blackb...erage-1115528/
I hope @BlackBerry Mobile doesn't ignore this question.Barbareren likes this.07-18-17 02:35 PMLike 1 - I've not personally met anyone else yet that even owns a KEYone, let alone one with a screen issue. My screen fell out after two months and 8 days. Dozens of other owner's have experienced this and no doubt never met, except via CB forum.07-18-17 02:48 PMLike 0
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I'm wondering if that's because the call centres are all contracted out and use their own answer scripts, and have not in fact been given a bbmobile script......NightFire and Barbareren like this.07-18-17 02:53 PMLike 2 - It's not just replacement devices, it's also about getting your device fixed onshore or offshore, there is no apparent consistency between call centre responses.
I'm wondering if that's because the call centres are all contracted out and use their own answer scripts, and have not in fact been given a bbmobile script......Barbareren likes this.07-18-17 03:56 PMLike 1 - That's why I started this thread, to ask for the bbmobile company policy:
https://forums.crackberry.com/blackb...erage-1115528/
I hope @BlackBerry Mobile doesn't ignore this question.07-18-17 05:07 PMLike 0 - Lol this made me laugh lol ! Hahah so funny - well if I couldn't get it, I'd just get the $ from my man - lol -
And......after a long shower, (are all woman this indecisive). - I just can't part ways with my KEYᵒⁿᵉ - sigh ahahha lol omg - I have to stop doing this stuff to myself - I am trying not to be paranoid about keeping it - I am very good with my stuff I don't break it drop it etc. It would **** me off to receive a refurb when I didn't even break my phone, the glue did /s
Lol
Use double-sided tape and stick it to a wall when you are not using it!
And I have to agree - being relegated to a warranty process which remains somewhat undefined does not instill confidence. It seem UK users send for repair while some (???) US users can arrange cross shipping with a credit card hold.07-18-17 07:38 PMLike 0 - Apparently I'm one of the "unlucky" ones. Was out of town at a music festival this weekend when I noticed my screen was detached. I initially thought 'oh great, guess I'll superglue it when I get home'. Unfortunately, during the course of the weekend, I dropped it off my seat and screen's ribbon connector fully detached leaving me with an unusable phone.
On the bright side, I was a day out from Amazon's 30 day return policy, so will ship back for a refund. I was hoping I'd be able to buy a new one, receiving it before shipping the old one back. Sadly, everyone appears to be back ordered. That said, any ideas how I can best retrieve my data not on my SD card without a screen?
Incidentally, I did contact TCL but have yet to receive a reply.
Attachment 42725907-19-17 03:23 AMLike 0
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Thoughts on Screen issue & alleged horrible customer service :(
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