AT&T Space Black KEYone Waiting Room

09-09-17 11:19 PM

tools

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michaelakid

Originally Posted by gurvey1

They have no idea what they are doing...

I'm going to give it a few days, before placing another order. Hopefully they have it figured out by then.

09-01-17 10:17 AM

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gurvey1

I guess if we order it today or Sunday will still ship out the same day...im just worried it will sell out!

09-01-17 10:19 AM

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michaelakid

Is this normal behavior, for product launches?

09-01-17 10:23 AM

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gurvey1

Nope - I think TCL/ATT were not coordinated at all....

michaelakid likes this.

09-01-17 10:25 AM

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michaelakid

Originally Posted by gurvey1

Nope - I think TCL/ATT were not coordinated at all....

Wow lol. They just can't get it together.

09-01-17 10:34 AM

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Tim-ANC
Trusted Member

Maybe BBMo shipped them 64/4 models by mistake

Bucwolfser and phuoc like this.

09-01-17 10:36 AM

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gurvey1

HA - I doubt that. I just don't think they don't know what they are doing.

Bucwolfser likes this.

09-01-17 10:39 AM

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gurvey1

Anyone else get any more intel from ATT? I want to order it again before it sells out but don't want to run into the same issue again with the order status.

09-01-17 10:42 AM

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twisttiesuicide

I am on hold right now, have been transferred SIX TIMES and no one can figure out why the order can't be completed.

09-01-17 10:43 AM

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michaelakid

Originally Posted by gurvey1

Anyone else get any more intel from ATT? I want to order it again before it sells out but don't want to run into the same issue again with the order status.

Seen a few comments, saying that people are running into the same problem again and again.

09-01-17 10:44 AM

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gurvey1

I was on the phone with them for over 3 hours....same thing, they cannot figure out and just recommend waiting - which I think it is ridiculous

09-01-17 10:47 AM

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michaelakid

Originally Posted by gurvey1

I was on the phone with them for over 3 hours....same thing, they cannot figure out and just recommend waiting - which I think it is ridiculous

That might be your only option. Give it a few hours, or even a day.

09-01-17 10:49 AM

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Bucwolfser

been otp 56 minutes now... will post update.

09-01-17 10:59 AM

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twisttiesuicide

I ended up hanging up on the last guy they transferred me to because he wanted to transfer me back to customer service because I didn't have the order number (they never sent it to me), now I am talking to them online.

09-01-17 11:02 AM

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Tim-ANC
Trusted Member

On chat I had a few moments ago, was told they have trouble with all orders not just K1. Said ordering from a PC is working better than from a mobile device. BS maybe

09-01-17 11:20 AM

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bb10adopter111
Trusted Member

Originally Posted by Tim-ANC

On chat I had a few moments ago, was told they have trouble with all orders not just K1. Said ordering from a PC is working better than from a mobile device. BS maybe

I actually believe that. They just upgraded their entire wireless shopping website, and it has numerous functionality bugs.

I think this one is 100% on AT&T.

Posted with my trusty Z10

09-01-17 11:26 AM

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bb10adopter111
Trusted Member

Double post

09-01-17 11:26 AM

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twisttiesuicide

I am now on my eighth transfer, supposedly to a supervisor.

09-01-17 11:31 AM

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Tim-ANC
Trusted Member

Originally Posted by bb10adopter111

I actually believe that. They just upgraded their entire wireless shopping website, and it has numerous functionality bugs.

I think this one is 100% on AT&T.

Posted with my trusty Z10

Yeah ok, there is logic there. Deploy the new system with the launch of a niche device. Just a few dozen orders day one.

09-01-17 11:42 AM

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Johberry

I had placed an order last night and apparently got an error email last night but didn't see it until this morning. Per the email's instructions, I called AT&T right away. The first rep did nothing. The second rep explained that it may have happened due to so many people placing the same order but who knows.

Anyways, the new rep had to manually cancel my order and then placed a new order for me over the phone. I'm now waiting for an order confirmation and shipping confirmation.

09-01-17 11:45 AM

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gurvey1

So has anyone had any luck?

09-01-17 11:47 AM

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Bucwolfser

1:56 minutes now.

Been transferred 4 times.

Order Management error OM120 - not sure what that means.

09-01-17 11:58 AM

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gurvey1

Same here....

09-01-17 12:03 PM

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gurvey1

Has anyone had a store try to order one?

09-01-17 12:04 PM

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joewoo

How about has anyone been successful? Who has ordered through att and is now waiting for shipment?

09-01-17 12:12 PM

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