AT&T Space Black KEYone Waiting Room

09-09-17 11:19 PM

tools

114

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007637&viewfull=1#post13007637

michaelakid

Originally Posted by gurvey1

They have no idea what they are doing...

I'm going to give it a few days, before placing another order. Hopefully they have it figured out by then.

09-01-17 10:17 AM

Like 0

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007640&viewfull=1#post13007640

gurvey1

I guess if we order it today or Sunday will still ship out the same day...im just worried it will sell out!

09-01-17 10:19 AM

Like 0

114

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007645&viewfull=1#post13007645

michaelakid

Is this normal behavior, for product launches?

09-01-17 10:23 AM

Like 0

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007646&viewfull=1#post13007646

gurvey1

Nope - I think TCL/ATT were not coordinated at all....

michaelakid likes this.

09-01-17 10:25 AM

Like 1

114

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007658&viewfull=1#post13007658

michaelakid

Originally Posted by gurvey1

Nope - I think TCL/ATT were not coordinated at all....

Wow lol. They just can't get it together.

09-01-17 10:34 AM

Like 0

3,769

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007662&viewfull=1#post13007662

Tim-ANC
Trusted Member

Maybe BBMo shipped them 64/4 models by mistake

Bucwolfser and phuoc like this.

09-01-17 10:36 AM

Like 2

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007668&viewfull=1#post13007668

gurvey1

HA - I doubt that. I just don't think they don't know what they are doing.

Bucwolfser likes this.

09-01-17 10:39 AM

Like 1

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007672&viewfull=1#post13007672

gurvey1

Anyone else get any more intel from ATT? I want to order it again before it sells out but don't want to run into the same issue again with the order status.

09-01-17 10:42 AM

Like 0

135

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007673&viewfull=1#post13007673

twisttiesuicide

I am on hold right now, have been transferred SIX TIMES and no one can figure out why the order can't be completed.

09-01-17 10:43 AM

Like 0

114

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007674&viewfull=1#post13007674

michaelakid

Originally Posted by gurvey1

Anyone else get any more intel from ATT? I want to order it again before it sells out but don't want to run into the same issue again with the order status.

Seen a few comments, saying that people are running into the same problem again and again.

09-01-17 10:44 AM

Like 0

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007676&viewfull=1#post13007676

gurvey1

I was on the phone with them for over 3 hours....same thing, they cannot figure out and just recommend waiting - which I think it is ridiculous

09-01-17 10:47 AM

Like 0

114

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007679&viewfull=1#post13007679

michaelakid

Originally Posted by gurvey1

I was on the phone with them for over 3 hours....same thing, they cannot figure out and just recommend waiting - which I think it is ridiculous

That might be your only option. Give it a few hours, or even a day.

09-01-17 10:49 AM

Like 0

88

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007689&viewfull=1#post13007689

Bucwolfser

been otp 56 minutes now... will post update.

09-01-17 10:59 AM

Like 0

135

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007693&viewfull=1#post13007693

twisttiesuicide

I ended up hanging up on the last guy they transferred me to because he wanted to transfer me back to customer service because I didn't have the order number (they never sent it to me), now I am talking to them online.

09-01-17 11:02 AM

Like 0

3,769

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007708&viewfull=1#post13007708

Tim-ANC
Trusted Member

On chat I had a few moments ago, was told they have trouble with all orders not just K1. Said ordering from a PC is working better than from a mobile device. BS maybe

09-01-17 11:20 AM

Like 0

9,208

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007712&viewfull=1#post13007712

bb10adopter111
Trusted Member

Originally Posted by Tim-ANC

On chat I had a few moments ago, was told they have trouble with all orders not just K1. Said ordering from a PC is working better than from a mobile device. BS maybe

I actually believe that. They just upgraded their entire wireless shopping website, and it has numerous functionality bugs.

I think this one is 100% on AT&T.

Posted with my trusty Z10

09-01-17 11:26 AM

Like 0

9,208

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007713&viewfull=1#post13007713

bb10adopter111
Trusted Member

Double post

09-01-17 11:26 AM

Like 0

135

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007722&viewfull=1#post13007722

twisttiesuicide

I am now on my eighth transfer, supposedly to a supervisor.

09-01-17 11:31 AM

Like 0

3,769

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007739&viewfull=1#post13007739

Tim-ANC
Trusted Member

Originally Posted by bb10adopter111

I actually believe that. They just upgraded their entire wireless shopping website, and it has numerous functionality bugs.

I think this one is 100% on AT&T.

Posted with my trusty Z10

Yeah ok, there is logic there. Deploy the new system with the launch of a niche device. Just a few dozen orders day one.

09-01-17 11:42 AM

Like 0

419

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007741&viewfull=1#post13007741

Johberry

I had placed an order last night and apparently got an error email last night but didn't see it until this morning. Per the email's instructions, I called AT&T right away. The first rep did nothing. The second rep explained that it may have happened due to so many people placing the same order but who knows.

Anyways, the new rep had to manually cancel my order and then placed a new order for me over the phone. I'm now waiting for an order confirmation and shipping confirmation.

09-01-17 11:45 AM

Like 0

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007748&viewfull=1#post13007748

gurvey1

So has anyone had any luck?

09-01-17 11:47 AM

Like 0

88

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007765&viewfull=1#post13007765

Bucwolfser

1:56 minutes now.

Been transferred 4 times.

Order Management error OM120 - not sure what that means.

09-01-17 11:58 AM

Like 0

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007769&viewfull=1#post13007769

gurvey1

Same here....

09-01-17 12:03 PM

Like 0

71

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007770&viewfull=1#post13007770

gurvey1

Has anyone had a store try to order one?

09-01-17 12:04 PM

Like 0

1,241

https://forums.crackberry.com/showthread.php?t=1121667&s=b43a3c0c5ce36ded5cbe76fb7515b218&p=13007780&viewfull=1#post13007780

joewoo

How about has anyone been successful? Who has ordered through att and is now waiting for shipment?

09-01-17 12:12 PM

Like 0

« Holding phone so it doesn't sound "muffled" ? | 3rd or 4th Replacement Other Side of the Story »

Similar Threads

KeyOne BlackEdition Ads

By sk8er_tor in forum BlackBerry KEYone

Replies: 3
Last Post: 09-02-17, 05:22 PM
Sold my KEYone and pre-ordered Samsung Note 8

By kitmo in forum BlackBerry KEYone

Replies: 39
Last Post: 09-02-17, 09:41 AM
Light bleed at top of screen

By Matt_V1 in forum BlackBerry KEYone

Replies: 3
Last Post: 09-01-17, 04:50 AM
Battery usage on my KEYone

By pilot-leo in forum BlackBerry KEYone

Replies: 3
Last Post: 09-01-17, 03:27 AM
Carphone Warehouse now taking pre-orders for the BlackBerry KEYone Black Edition!

By CrackBerry News in forum CrackBerry.com News Discussion & Contests

Replies: 0
Last Post: 08-31-17, 08:30 PM

AT&T Space Black KEYone Waiting Room

Similar Threads

KeyOne BlackEdition Ads

Sold my KEYone and pre-ordered Samsung Note 8

Light bleed at top of screen

Battery usage on my KEYone

Carphone Warehouse now taking pre-orders for the BlackBerry KEYone Black Edition!