1. RickT_935's Avatar
    For some reason my Gmail account isn't syncing with Hub properly this morning. I uninstalled and reinstalled Gmail but it didn't fix the problem. Hub won't refresh either. I just noticed these issues after the update this week. Any suggestions?
    07-14-19 08:46 AM
  2. conite's Avatar
    For some reason my Gmail account isn't syncing with Hub properly this morning. I uninstalled and reinstalled Gmail but it didn't fix the problem. Hub won't refresh either. I just noticed these issues after the update this week. Any suggestions?
    Change sync time to 5 minutes and enable "help receive emails quicker".
    07-14-19 11:39 AM
  3. RickT_935's Avatar
    Thanks Conite. I already had it set to 5 minutes and the Hub still won't refresh even after a 32 second reboot. Cleared the cache and at this point I'm not sure what to do.
    07-14-19 12:07 PM
  4. conite's Avatar
    Thanks Conite. I already had it set to 5 minutes and the Hub still won't refresh even after a 32 second reboot. Cleared the cache and at this point I'm not sure what to do.
    What about the second part of my post?

    Have you checked the power settings for the HUB+ apps?
    07-14-19 12:39 PM
  5. RickT_935's Avatar
    Not sure what you mean check power settings. I'll set the "run in the background" as you have suggested but I have never used it before and it worked just fine.
    07-14-19 12:59 PM
  6. conite's Avatar
    Not sure what you mean check power settings. I'll set the "run in the background" as you have suggested but I have never used it before and it worked just fine.
    Check your Power Centre app and make sure nothing was messed with accidentally.
    07-14-19 01:07 PM
  7. RickT_935's Avatar
    Inbox is set to balanced in Power Centre. everything looks normal.
    07-14-19 01:22 PM
  8. conite's Avatar
    Inbox is set to balanced in Power Centre. everything looks normal.
    Neither Inbox nor Services should have a custom power setting. Turn them off.
    07-14-19 01:36 PM
  9. RickT_935's Avatar
    OK! Can do.
    07-14-19 03:12 PM
  10. RickT_935's Avatar
    Conite
    This was not getting any better and I was experiencing other issues as well. My phone is from the first Canadian batch so I threw in the towel and did a factory reset for the first time. Very time consuming but better than I expected. Phone is working great now.
    07-16-19 01:00 PM
  11. conite's Avatar
    Conite
    This was not getting any better and I was experiencing other issues as well. My phone is from the first Canadian batch so I threw in the towel and did a factory reset for the first time. Very time consuming but better than I expected. Phone is working great now.
    The nuclear approach is often the best.
    07-16-19 01:16 PM

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