1. silverbullet's Avatar
    Wondering if anyone else experienced this with the latest update.

    Woke up this morning to find my phone stuck on the BlackBerry symbol.

    Had to hold the power button down to restart the phone.

    After doing so, I found all my text messages gone.

    Anyone know why this is?
    03-18-18 12:30 AM
  2. Bla1ze's Avatar
    Anyone know why this is?
    What app are you using for text messages? The built-in one or something else? If the built-in one, download Textra and install it and see if your old ones come back.
    03-18-18 09:48 PM
  3. silverbullet's Avatar
    What app are you using for text messages? The built-in one or something else? If the built-in one, download Textra and install it and see if your old ones come back.
    It was my built in one!

    Ok. I'll download textra and see if it comes back.

    Do you recommend I switch to textra altogether?
    03-18-18 10:01 PM
  4. Bla1ze's Avatar
    Do you recommend I switch to textra altogether?
    It's what I use. Give it a go and see if it works for you that way you want.
    03-18-18 10:03 PM
  5. silverbullet's Avatar
    It's what I use. Give it a go and see if it works for you that way you want.
    Thanks. I'm inclined to switch! If it's good enough for Bla1ze then it must be good enough for us mere mortals!

    Cheers,
    Soapm likes this.
    03-18-18 10:04 PM
  6. silverbullet's Avatar
    Bla1ze,

    It worked!! Thanks. Got all my texts back.

    Quick question. Do you remove and disable the original message app?

    I was going to disable and it says it will delete all messages so I didn't do it. Just removed it from my home screen.

    Is it safe to disable the app?

    Thanks,
    03-18-18 10:09 PM

Similar Threads

  1. John Chen will stay on as BlackBerry CEO until at least 2023 as part of contract extension
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 6
    Last Post: 08-08-18, 11:23 PM
  2. KeyOne - Bank of America disabled my fingerprint sign-in
    By 2010montf in forum BlackBerry Mobile Support
    Replies: 4
    Last Post: 03-16-18, 04:01 PM
  3. Hub and text app not syncing?
    By nrussell18 in forum BlackBerry KEYone
    Replies: 5
    Last Post: 03-15-18, 04:24 PM
  4. Get 2TB of cloud storage from Zoolz for just $49!
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 03-15-18, 10:40 AM
  5. ZeroLemon's Bluetooth speaker has a solar panel and offers 72 hours of playback
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 03-15-18, 08:40 AM
LINK TO POST COPIED TO CLIPBOARD