1. Matt_V1's Avatar
    All,
    My space car / fingerprint sensor is intermittently flashing on only the left hand side. Probably 1 in 5 times it only flashes the lend hand LED. It works most of the time but a bit annoying.

    The only thing I can think that has changed since it started playing up 24 hours ago is all the blackberry app updates I had, one of which was the blackberry keyboard app. Has anyone else noticed this? Presuming software issue (he hopes)

    Matt
    08-26-17 06:43 PM
  2. FF22's Avatar
    All,
    My space car / fingerprint sensor is intermittently flashing on only the left hand side. Probably 1 in 5 times it only flashes the lend hand LED. It works most of the time but a bit annoying.

    The only thing I can think that has changed since it started playing up 24 hours ago is all the blackberry app updates I had, one of which was the blackberry keyboard app. Has anyone else noticed this? Presuming software issue (he hopes)

    Matt
    Have you tried to restart/reboot the device?

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    08-26-17 07:23 PM
  3. anon(4297019)'s Avatar
    Have you tried to restart/reboot the device?

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    You should ask the mods to post this in the stickies. That way you could just post a link to the sticky instead of using a quart of digital ink everytime you post this LOL :-)
    andy957 and FF22 like this.
    08-26-17 08:41 PM
  4. FF22's Avatar
    You should ask the mods to post this in the stickies. That way you could just post a link to the sticky instead of using a quart of digital ink everytime you post this LOL :-)
    I like typing it up each time - good typing practice! (g)

    I do need to edit it and change the Priv reference(s).
    08-27-17 01:33 AM
  5. TheBond's Avatar
    Just to let you, it's intermittent and I have given up on it. Sometimes I see both LEDs and sometimes none.

    One thing though, the LED blink rate gets affected by the Developer Options animation speed.
    08-27-17 02:32 AM
  6. Matt_V1's Avatar
    Thanks all

    Have yous seen it only start since the keyboard update, or in some people's case the latest firmware update?
    08-27-17 03:43 AM
  7. piko 72's Avatar
    same here only the left side led works!
    08-27-17 04:17 AM
  8. Matt_V1's Avatar
    interesting, both should work some of the time. sounds like software not hardware. Piko have you only noticed it since the latest update and / or keyboard app update
    08-27-17 05:20 AM
  9. Mtro's Avatar
    My space bar light only lights on left side but doesn't blink. And that's only when the fingerprint option is available which is intermittent. When the phone does allow me the option to set up a fingerprint, the scanner doesn't read anything and the left space bar light stays lit. This was my third replacement cuz of the screen fail. I did a factory reset before calling BlackBerry. The space bar also feels "dead." It has no "travel". So they are sending me out a new unit. Even though this " new" one has a production date of may 23. Hoping fourth one is my last claim. Luckily here in the states warranty claim is super easy and quick. They have been very accommodating over the phone.
    08-27-17 08:25 AM
  10. piko 72's Avatar
    interesting, both should work some of the time. sounds like software not hardware. Piko have you only noticed it since the latest update and / or keyboard app update
    No had the problem before the update!
    08-27-17 09:25 PM

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