11-14-17 01:57 PM
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  1. AusKorbin's Avatar
    AusKorbin
    I posted this in support, but it didn't link to my account, and this may a better place to get insights.

    I've suddenly got the issue where my 'Ring Volumes' short cut either only half works or not at all.

    I used to be able to press once to mute, then again to go to alarms only, and then again to be normal ring volume.

    Now, it will mute, but hang the screen with no apps on it, or go into multi tasking, and then to take it out of that mode, I need to actually slide the volume control.

    Or, if used enough times, it won't work at all, or just hang the screen?

    Any ideas??
    11-13-17 06:09 PM
  2. AmritD's Avatar
    AmritD
    Trusted Member
    Just a wild shot, but try clearing the cache of the BlackBerry launcher and see if it helps?

    ClassicSQC100-1/10.3.3.2163
    11-13-17 07:41 PM
  3. ray689's Avatar
    ray689
    Originally Posted by AmritD
    Just a wild shot, but try clearing the cache of the BlackBerry launcher and see if it helps?

    ClassicSQC100-1/10.3.3.2163
    Probably something to do with that. I would clear all cache (settings, storage, internal, cached data) and then reboot and see what that does.
    11-13-17 08:17 PM
  4. AusKorbin's Avatar
    AusKorbin
    Great suggestions! and something I didn't think of doing.

    I'm getting the same issue, just a snappier more responsive version of it...
    11-13-17 08:30 PM
  5. AmritD's Avatar
    AmritD
    Trusted Member
    Originally Posted by AusKorbin
    Great suggestions! and something I didn't think of doing.

    I'm getting the same issue, just a snappier more responsive version of it...
    Did you clear the entire device cache or just the launcher?

    ClassicSQC100-1/10.3.3.2163
    11-13-17 09:17 PM
  6. AusKorbin's Avatar
    AusKorbin
    Originally Posted by AmritD
    Did you clear the entire device cache or just the launcher?

    ClassicSQC100-1/10.3.3.2163
    I think whole system?
    Attached Thumbnails Short Cuts Crashing-17195.jpg  
    11-13-17 09:58 PM
  7. AusKorbin's Avatar
    AusKorbin
    I'm not sure if it helps, but all my on app notifications stopped working also
    11-13-17 10:17 PM
  8. ray689's Avatar
    ray689
    Originally Posted by AusKorbin
    I'm not sure if it helps, but all my on app notifications stopped working also
    Something isn't right here. Have you tried a hard reboot? Hold powerbutton for 32 seconds. Something is causing issues on your device.
    11-14-17 01:16 PM
  9. AusKorbin's Avatar
    AusKorbin
    Originally Posted by ray689
    Something isn't right here. Have you tried a hard reboot? Hold powerbutton for 32 seconds. Something is causing issues on your device.
    Same issue persists unfortunately
    11-14-17 01:55 PM
  10. ray689's Avatar
    ray689
    Originally Posted by AusKorbin
    Same issue persists unfortunately
    I would wipe the phone. Something rogue is screwing a lot of things up it seems.
    11-14-17 01:56 PM
  11. AusKorbin's Avatar
    AusKorbin
    Originally Posted by ray689
    I would wipe the phone. Something rogue is screwing a lot of things up it seems.
    That's was going to be the final option - looks like it's going to have to happen
    11-14-17 01:57 PM
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