Sent in KeyOne for repairs - No signal (o2 DE), serious overheating
I was using the KeyOne for only like 2 days, until I noticed some serious problems with my unit, I'm now wondering if anyone experienced the same stuff and already turned in his KeyOne for repairs (preferably from europe or germany and even using the same provider)?
(1) Bad Signal, no Mobile Data available, etc.
At first I didn't quite notice myself, but after several calls and people complaining about not understanding or not hearing me at all, I thought I'd do a self test and called myself, tested with several phones, and it looks like sometimes I'm not even able to make a phone call at all. Sending SMS sometimes took several hours to finally be sent. Also, mobile data didn't work at all sometimes, even when the display shows 3G/4G, I can't browse the net, send e-mails or do anything else.
Note: It should not be the SIM-cards or providers fault, since I tested the same SIM card in three different phones without any problems at all, including a BlackBerry Priv and a BlackBerry Classic.
(2) Serious overheating
I was using Maps for about 15 minutes, didn't have any other apps open at the time, it was quite chilly (14° C / 57° F) and I was not charging the device, only holding it in my hand. After quite some time the phone got so hot, I literally burned my palm at the metal part on the left-bottom side. My Priv also was getting quite warm sometimes, but then I got the notification saying "Device cooling down" and it never got so hot, that it felt uncomfortable to hold it in my hand. Never thought it would be so dangerous to use a phone and hold it in your hands. (Exploding phones aside.)