1. Eno Karapici's Avatar
    Today morning my sensor glass fell off. I was using the keyone as usual and I found it in my hands. The glass had some sort of glue on it. I tried to put it imediately on it's place.
    Now is there, not moving.
    08-21-17 07:50 AM
  2. Dunt Dunt Dunt's Avatar
    If your phone is under warranty... see if it stays. Maybe report the issue at least....

    If your phone isn't for some reason - ship out of market. Then I'd look at popping it back out and applying some "glue" to make sure it stays in place.
    08-21-17 09:35 AM
  3. Eno Karapici's Avatar
    Thank you for your reply. It just popped up again.
    Attached Thumbnails Sensor glass fell off-29977.jpg  
    08-21-17 10:16 AM
  4. Lobwedgephil's Avatar
    Would contact BB for sure, would guess this is covered by warranty unless damaged from a drop.
    08-21-17 10:48 AM
  5. Eno Karapici's Avatar
    I came out just when I was writing. Actually the phone was dropped 3 weeks ago but nothing happened. Just some scuffs that you can see from the picture. Since then I purchased a Keyone pocket sleeve to protect it.
    08-21-17 11:34 AM
  6. FF22's Avatar
    Maybe there is a number for you to contact

    https://forums.crackberry.com/blackb...-support-f468/
    08-21-17 11:45 AM
  7. Eno Karapici's Avatar
    Thank you
    FF22 likes this.
    08-21-17 12:08 PM
  8. FF22's Avatar
    Thank you
    You are welcome. I do wish they would find the glue pot and use it a bit more often!!!!!!
    Eno Karapici and fanisk like this.
    08-21-17 04:10 PM

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