1. locote1's Avatar
    What can I do?

    BlackBerry Q10
    01-04-19 07:53 AM
  2. ray689's Avatar
    What can I do?

    BlackBerry Q10
    Wipe the device maybe?
    01-04-19 08:13 AM
  3. locote1's Avatar
    Already did it! Still not working

    BlackBerry Q10
    01-04-19 09:10 AM
  4. nevilleadaniels's Avatar
    What can I do?

    BlackBerry Q10
    Can you open playstore and is gmail working?
    Also in phone settings about phone:-
    Do you see the word Prerelease next to the word kernal
    01-04-19 09:18 AM
  5. conite's Avatar
    Do you see the word Prerelease next to the word kernal
    It always says that.
    01-04-19 09:27 AM
  6. Mecca EL's Avatar
    What can I do?

    BlackBerry Q10
    What version Play Store and Play Services do you have installed on your device? You may need to manually update to the latest version. You can grab the Play Store apk from apkmirror, and see if that solves your issue.
    01-04-19 09:41 AM
  7. stevec66's Avatar
    Perhaps your phone is tell you its time for retirement, and move over to Android
    01-04-19 10:03 AM
  8. nevilleadaniels's Avatar
    Perhaps your phone is tell you its time for retirement, and move over to Android
    The OP has the KeyOne
    01-04-19 10:21 AM
  9. stevec66's Avatar
    The OP has the KeyOne
    Sorry missed that,
    01-04-19 10:24 AM
  10. locote1's Avatar
    Mecca El! I have the latest android version on my pixel xl 2! The keyone that I have still has the old 7.1 android version! I thought signing in on the blackberry keyone with my Gmail account everything supposed to work fine on keyone but it's not

    BlackBerry Q10
    01-04-19 11:27 AM
  11. RLeeSimon's Avatar
    sign out of google account and go to settings/apps and open playstore and delete data (cache and data) and then delete the playstore app... it will restore original version... do 3 vibration 32 second power press to reboot... look for Google play app and log in... se what ye gets
    01-04-19 11:44 AM
  12. locote1's Avatar
    Thanks I will try that hopefully it works (y)

    BlackBerry Q10
    01-04-19 12:49 PM
  13. Vipul-Koba's Avatar
    @locote1 - The problem is not with Keyone, What everyone failed to understand is the 'Technical Understanding'.

    So, In brief, If you are using certain apps, You will face problems with Google Play Store -

    First Steps -

    * Log out from Play Store.
    * Clear the cache for Play Store.

    Next - Go to 'apps & notification' force stop & Disable these apps.

    * Truecaller
    * AVG Antivirus
    * Paytm { Only for India }

    Last -

    Open the Play Store, Log-in & Play Store will start working normally.

    Technical Reason - These 'apps' somehow holds the ProcessHandle on the Play store main PID, Wherein a SystemCall is generated which interrupts the normal functionality of the application.

    Let me know, If this works for you - It worked for me.
    arif b santoso likes this.
    01-04-19 02:10 PM
  14. Rando3000's Avatar
    If you haven't tried already, you could try a different Wi-Fi network. Even if the signal is strong, the Play Store may have network requirements that are not met by the router's current configuration.
    01-07-19 02:03 PM

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