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I did get a update and installed it on May 31st as well. Checked again and no updates available.
I'm wondering if I should just go exchange the phone and hope the next one is fine.06-02-17 08:29 PMLike 0 - I had the same thing happen when my wife was calling me this morning. Also had low signal and texts hanging. My temporary work around was to change the wireless network I was connected to in the android phone settings. Then at some point this afternoon Rogers must have done something that made the alternate network disconnect, and I was forced to reconnect to the main Rogers network that the phone should be connecting to anyways. Since then it has been working fine, texts are sending and calls are sounding much better. I have no doubt it was a provisioning issue on Rogers end.06-02-17 09:07 PMLike 0
- I had the same thing happen when my wife was calling me this morning. Also had low signal and texts hanging. My temporary work around was to change the wireless network I was connected to in the android phone settings. Then at some point this afternoon Rogers must have done something that made the alternate network disconnect, and I was forced to reconnect to the main Rogers network that the phone should be connecting to anyways. Since then it has been working fine, texts are sending and calls are sounding much better. I have no doubt it was a provisioning issue on Rogers end.
Does your KEYone also vibrate by your ear and go into DND mode when the person you're calling picks up?06-03-17 10:02 AMLike 0 -
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- For some reason calls wont come through to me if the phone is locked, but as soon as I unlock it calls ring through. Maybe it is a phone setting that needs to be adjusted? Will keep ya posted06-03-17 10:18 AMLike 0
- Just a quick update...i went into battery optimization and put phone services into "not optimized" now all phone calls are coming through including going to voicemail. Hope that helps06-03-17 10:23 AMLike 0
- 06-03-17 11:17 AMLike 0
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- I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.
There is another thread discussing reception issues, this is from the US. Maybe it is a hardware issue and you might as well just exchange it.06-03-17 11:44 AMLike 0 -
I remember from os 10 if I had something in my calendar and receiving a call the phone was asking me if I wanted to silence everything else, i.e no other call to come through06-03-17 01:47 PMLike 0 - So I'm still getting calls not coming in randomly. Rogers tech support escalated but couldn't find a problem. Anyone else experiencing this with their KEYone on Rogers or other carrier? Randomly in bound calls don't come in and when they don't they doen't even go to voicemail.
Alternatively has anyone had this issue and remedied it by exchanging their device?06-10-17 03:33 PMLike 0 - I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.
Settings/ more /network carriers wait for available networks to fill, select Rogers wait about 10 seconds then reboot your device06-10-17 05:21 PMLike 0 -
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Turn off LTE over voice. I think this fixes the issue. But your phone calls will not be on LTE. But it seems mine come in when I do this.
Rogers told me to try this and call them back. It could be an LTE provisioning issue on their end.
Are you with Rogers? Which city?06-11-17 08:17 AMLike 0 -
- I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.
On the K1, I am having problems sending out SMS texts in my house. High failure rate, I suspect because of the low signal and different SMS software in Android. Although interestingly, the problem seemed to disappear last night...06-11-17 08:25 AMLike 0 - Go into Settings-More-Mobile Network-IMS Settings.
Turn off LTE over voice. I think this fixes the issue. But your phone calls will not be on LTE. But it seems mine come in when I do this.
Rogers told me to try this and call them back. It could be an LTE provisioning issue on their end.
Are you with Rogers? Which city?06-11-17 09:56 AMLike 0 - I also switched to Yaata last night so perhaps it is a software thing. Although I previously tried the BB Messaging, Textra, GoProSMS, and Signal. Signal was the best, but still had problems with SMS.06-11-17 10:33 AMLike 0
- I know. And I've almost completely got the phone setup how I like it.
I'm hoping it's a network provisioning issue. And someone can explain why it goes to DND mode when I make a call and the person I'm calling answers. Anyone have this happen or know how do I fix it? If inobody else has this issue I'll just go and try and exchange my unit.06-11-17 11:41 AMLike 0 - It is a provisioning issue. WHen I worked for RW I had a customer with the same issue. A few things that may have caused this. Sometimes when you put a sim in a new device it has to register with the network. Sometimes if youve got texts still waiting to be sent or received it may cause a delay or stall in the switch. It also could be sim related as well. Once they clear your device in the switch, remove voicemail and put it back on. Sometimes this will fix the call direction issue to vm. As you can see it may be a few issues or just one. Make sure you are working with a knowledeable tech person to fix this issue.06-11-17 07:55 PMLike 0
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Rogers Network Issue or KEYone?
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