- I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.Rustlers17 likes this.06-02-17 07:48 AMLike 1 - I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes they calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". What's odd is that if I was having signal issue shouldn't it go to voicemail? Also, the text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.06-02-17 07:52 AMLike 0 -
I'm hoping it's a network provisioning issue. And someone can explain why it goes to DND mode when I make a call and the person I'm calling answers. Anyone have this happen or know how do I fix it? If inobody else has this issue I'll just go and try and exchange my unit.06-02-17 07:59 AMLike 0 - What's dnd mode? You could try having provider spoof a priv imei, if they sold the priv. You could also steal the Sim from a friend with a different carrier for a while, see if anything changes.06-02-17 08:07 AMLike 0
- Do not disturb! Mine does too, I think it just means your phone won't make notification noises while you're on a call.06-02-17 08:07 AMLike 0
-
-
- I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.
Might suggest a SIM card refresh as they get " burnt out" every once in a while.
I don't think it is the device.
My two cents
Trzymaj się06-02-17 10:41 AMLike 0 - I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.Rustlers17 likes this.06-02-17 10:46 AMLike 1 -
- I did the Sim card refresh with new one provided and the Tech on the phone activated it. The issues remain. It must be on the Roger's side surely?06-02-17 10:57 AMLike 0
-
-
- I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.06-02-17 12:13 PMLike 0 - 06-02-17 12:18 PMLike 1
- 06-02-17 12:22 PMLike 0
- I was wondering if I could get some help.
Is anyone having network issues with their KEYone? I'm having trouble with inbound calls. Sometimes calls come in, sometimes it says "The Customer you are calling is unavailable at this time...". And it is totally random. I can call from my work phone five times in a row and it's random. What's odd is that if I was having signal issues shouldn't it go to voicemail? Voicemail works fine if the call comes in and it's missed.
Also, text messages sometimes sit as sending for a few minutes before they actually go. Sometimes they go instantly.
Rogers has now escalated this as they also couldn't understand. I was wondering if anyone else is experiencing something similar or can think of an explanation.
I'm worried maybe it also has something to do with the jiggly sim tray. Or something else with this unit. When I make calls using earpiece phone jumps to DND mode when the person I'm calling picks-up and phone vibrates by my ear. Also, while the phone is ringing someone I'm calling it rings at normal volume and the second part of the ring dips in volume by half.
06-02-17 01:05 PMLike 0 - 06-02-17 01:11 PMLike 0
- 06-02-17 05:20 PMLike 0
-
- I had those issues the first day I purchased the handset May 31. The next night I had a prompt for a software update that fixed those issues for me. Maybe go to "UPDATES" app and see if you have one pending.06-02-17 05:35 PMLike 0
- Forum
- Android BlackBerry Phones & OS
- BlackBerry KEYone
Rogers Network Issue or KEYone?
Similar Threads
-
KEYone / MiBand 2 Problems
By deadhou5e in forum BlackBerry KEYoneReplies: 2Last Post: 05-17-18, 03:17 AM -
How do I transfer from PC to KEYone over USB?
By hoopitz in forum BlackBerry Android OSReplies: 19Last Post: 01-01-18, 05:20 PM -
Q10 to KeyOne Android Backup & Restore Question
By bigballofyarn in forum BlackBerry KEYoneReplies: 7Last Post: 06-03-17, 10:29 AM -
Does the keyone have a permanent touch toolbelt?
By Twrex805pride in forum BlackBerry KEYoneReplies: 12Last Post: 06-02-17, 02:10 PM -
KEYone users, please help me out...
By johnnydoesai in forum BlackBerry Android OSReplies: 3Last Post: 06-02-17, 03:00 AM
LINK TO POST COPIED TO CLIPBOARD