ringtone not working?? how to force it?

I set the ringtone I wanted for phone calls...

went to SETTINGS > SOUND
and listed there under 'phone ringtone'... I selected the one I wanted.

now that I have the sim card in, and im testing things out, I find the ringtone, even though its properly listed in the settings to the one I chose... is not working.. the default one is the one that is working.

how do I get the one I want to take?

Have you placed it in your internal storage under the Ringtones folder?

https://crackberry.com/how-to-change...eyone-ringtone

Make sure you use "Media Storage" to set it, as shown in Bla1ze's link. If you set it using a file manager, while it will show correctly, it will play the default sound Spirit.

yes, its in the ringtones folder on the device.

I did use media storage... and put it in the ringtone folder.... what do I do? It's using the default, and I want that gone... help