06-23-17 11:36 AM
56 123
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  1. darmancan's Avatar
    I was in a Bell store the other day and while there I asked if they had a Keyone and asked how it was doing. The Rep said it wasn't selling well and they're getting returns. I asked if it was because of the screen issue and he said no - people are returning because they don't like it - find it weird and awkward. Wasn't returns an issue with other recent BlackBerry offerings?
    dave8787 likes this.
    06-19-17 08:04 AM
  2. kbz1960's Avatar
    A couple of them
    06-19-17 09:42 AM
  3. Lefty724's Avatar
    A while back when I went into a AT&T store to get a PRIV, the rep told me that the PRIV had 100% return rate. Not good...
    06-19-17 09:44 AM
  4. Master of Surgery's Avatar
    Yeah. I remember the Z10 being the absolute worst as far as returns go.

    We gotta remember though ... it's 2017 ... and what "smartphone" you carry is more personal and subjective than ever before.

    Lots of people see my Keyone and say "eww" others say "Ahh" .... Returns for non hardware issues only means that it's not for everyone.
    TGR1, FF22 and kbz1960 like this.
    06-19-17 09:48 AM
  5. stlabrat's Avatar
    or people return it and buy it after Dec. 1? (no unlock fee).
    06-19-17 10:02 AM
  6. brookie229's Avatar
    I was in a Bell store the other day and while there I asked if they had a Keyone and asked how it was doing. The Rep said it wasn't selling well and they're getting returns. I asked if it was because of the screen issue and he said no - people are returning because they don't like it - find it weird and awkward. Wasn't returns an issue with other recent BlackBerry offerings?
    Exact opposite with my visit to a Bell outlet last week. Had a very knowledgeable rep tell me they were selling well. When I asked if anyone was returning for the screen drop, he said that he was aware of the problem but that he has not seen any returns yet. He told me that they were selling on average 3 per day and that the return rate was no different than any other brand. FWIW.
    stlabrat, FF22, bakron1 and 1 others like this.
    06-19-17 10:31 AM
  7. super_rigel's Avatar
    I work for a multi carrier that is owned by two of the largest carriers in Canada. Our location hasn't had a single KeyONE return. So far so good!
    spantch101, C_McD, vpblaze and 1 others like this.
    06-19-17 07:56 PM
  8. ToniCipriani's Avatar
    or people return it and buy it after Dec. 1? (no unlock fee).
    You do not need to return it to get the free unlock, all phones will be eligible by then.
    dave8787 and stlabrat like this.
    06-19-17 08:00 PM
  9. Resilience's Avatar
    one store can not define everything
    06-19-17 08:11 PM
  10. unity04's Avatar
    I wouldn't be surprised - I returned mine as well.
    06-19-17 09:00 PM
  11. SK122387's Avatar
    It's a BlackBerry in 2017. There are relatively few people that want to type on a physical keyboard anymore, so it's not all too surprising that a lot of people are returning it.

    But pointing to a high return rate from one rep in one store is like pointing to Amazon and Best Buy being sold out of it and claiming that it's flying off shelves.

    If it sells well, TCL or... BlackBerry Mobile... will let us know.

    I hope it does too, because the KEYone has been a great first Android device for me.
    portplayer, FF22 and kbz1960 like this.
    06-19-17 09:08 PM
  12. spantch101's Avatar
    I work for a multi carrier that is owned by two of the largest carriers in Canada. Our location hasn't had a single KeyONE return. So far so good!
    I used to work for Wireless Wave lol big red and big blue.. Along with their little siblings Fido and virgin. Are most KEYones going to bell or rogers ? Or even mix?
    06-19-17 09:32 PM
  13. nucks26's Avatar
    It's a BlackBerry in 2017. There are relatively few people that want to type on a physical keyboard anymore, so it's not all too surprising that a lot of people are returning it.

    But pointing to a high return rate from one rep in one store is like pointing to Amazon and Best Buy being sold out of it and claiming that it's flying off shelves.

    If it sells well, TCL or... BlackBerry Mobile... will let us know.

    I hope it does too, because the KEYone has been a great first Android device for me.
    I don't see why someone would purchase it in the first place knowing already that they prefer typing on glass. For me, this keyboard is amazing and I'll forever use physical keys until BlackBerry/ TCL stop making them. For me it's not even a preference. Physical keyboards are just better in my opinion.
    anon(870071), PDAJAH and SK122387 like this.
    06-19-17 09:40 PM
  14. olga421's Avatar
    I love the pkb I type so accurately and it , so procise I still have a touch screen phone but really I can't see my self going back to it
    06-19-17 09:43 PM
  15. anon(10255518)'s Avatar
    The people who want the KEYone will buy it and those who don't will not buy it.
    06-19-17 10:30 PM
  16. MitchFlynn24_7's Avatar
    love my KEYone...cant imagine going back tot he Priv
    06-19-17 10:33 PM
  17. crackhd999's Avatar
    The people who want a Keyone will buy it, and those that don't will come here and crap talk about it (FIFY)
    SK122387 likes this.
    06-19-17 10:51 PM
  18. qwerty4ever's Avatar
    I love the pkb I type so accurately and it , so procise I still have a touch screen phone but really I can't see my self going back to it
    I see what you did there. LOL
    portplayer likes this.
    06-19-17 11:12 PM
  19. DB911's Avatar
    I love Blackberry phones but I have second opinion on my new Keyone, I am contemplating on going back to my old Q20.
    06-20-17 04:36 AM
  20. jbfair728's Avatar
    I wouldn't bet a copper cent on the word of just one store rep.

    Besides, if folks are returning the KEYone because it's an "awkward" device, why did they buy it in the first place?

    Posted via CB10
    Last edited by jbfair728; 06-20-17 at 09:32 AM.
    portplayer likes this.
    06-20-17 06:49 AM
  21. wilber1's Avatar
    or people return it and buy it after Dec. 1? (no unlock fee).
    And it's about time the CRTC did something for the purchaser .
    06-20-17 07:34 AM
  22. kbz1960's Avatar
    I wouldn't bet a copper cent on the word of just one store rep.

    Besides, if folks are returning KEYone because it's an "awkward" device, why did they buy it in the first place?



    Posted via CB10
    To try it? Never know until you achieve use it.
    06-20-17 07:35 AM
  23. TheBond's Avatar
    Clearly if you don't like PKB then you wont like this phone. Battery etc only are secondary features of this phone.
    06-20-17 07:43 AM
  24. Dmd74's Avatar
    I wouldn't bet a copper cent on the word of just one store rep.

    Besides, if folks are returning KEYone because it's an "awkward" device, why did they buy it in the first place?


    Exactly on both accounts. I know first hand that store representatives are incentivized to push certain brands of phones. That is why they often downplay one brand over the others.
    Posted via CB10
    06-20-17 08:01 AM
  25. stlabrat's Avatar
    I love Blackberry phones but I have second opinion on my new Keyone, I am contemplating on going back to my old Q20.
    Q10? I can see it might made typo... no wonder want go back...
    06-20-17 08:41 AM
56 123

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