1. KenCrook's Avatar
    I just got a new Ketone after the old one started coming apart (the old screen problem). But when I try add my Gmail account to the Hub, it looks like it's thinking about it, then just goes back to the previous screen without adding it. Any thoughts?
    Thanks.
    04-24-19 03:49 PM
  2. conite's Avatar
    I just got a new Ketone after the old one started coming apart (the old screen problem). But when I try add my Gmail account to the Hub, it looks like it's thinking about it, then just goes back to the previous screen without adding it. Any thoughts?
    Thanks.
    Make sure all the apps are updated, clear the HUB+ Services and Inbox caches, and then reboot by holding down the power button for 32 seconds.

    Then try again.
    04-24-19 03:57 PM
  3. KenCrook's Avatar
    It's actually worse than that. I can see all my emails in the Gmail app, but when I try to open one, the app shuts down. Please help.
    04-24-19 03:58 PM
  4. conite's Avatar
    It's actually worse than that. I can see all my emails in the Gmail app, but when I try to open one, the app shuts down. Please help.
    Did you do what I suggested?

    Also, type *#837837# into your phone dialer. What is your PRD and build?
    04-24-19 04:13 PM
  5. KenCrook's Avatar
    Yes I did, but no luck. PRD-63117-003, build 100817
    04-24-19 04:45 PM
  6. conite's Avatar
    Yes I did, but no luck. PRD-63117-003, build 100817
    Ah, the UK variant. By build, I meant OS version.
    04-24-19 05:10 PM

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