09-02-17 11:44 AM
51 123
tools
  1. Jon Hill2's Avatar
    Email from BlackBerry Mobile. Very positive.

    We began implementation of additional adhesive *measures in early July. To your benefit your device was purchased mid-July. The key take away we want customers to have is that they are protected by our manufacturer’s warranty if issues do arise. Calling our hotline support is the most expeditious way to get prompt support outside of contacting your initial seller.*
    08-16-17 05:49 AM
  2. JAL1's Avatar
    Sounds like double talk to me. They are telling you nothing. That email doesn't tell you whether you have an improved version by the purchase date. That rep has no idea if the one you purchased was improved simply by the date you purchased it.
    08-16-17 06:22 AM
  3. the_boon's Avatar
    He can do the *#2886# test on the new device to see when it was manufactured.

    But crap, they basically admitted that devices prior to July have the old crappy adhesive...mine has date code 06/23/17... crap guess I'm leaving the tape on it
    08-16-17 06:31 AM
  4. danp2000's Avatar
    One positive for me is my KEYᵒⁿᵉ shows a mfg date of 20170720 which is after early July.

    I guess I can stop wondering now.
    08-16-17 07:25 AM
  5. Chuck Finley69's Avatar
    Email from BlackBerry Mobile. Very positive.

    We began implementation of additional adhesive *measures in early July. To your benefit your device was purchased mid-July. The key take away we want customers to have is that they are protected by our manufacturer’s warranty if issues do arise. Calling our hotline support is the most expeditious way to get prompt support outside of contacting your initial seller.*
    All that matters is that you feel better about your KEYone. If the screen pops out, you know that you can return it and they'll replace it.
    john_v likes this.
    08-16-17 08:02 AM
  6. anon(3641385)'s Avatar
    All that matters is that you feel better about your KEYone. If the screen pops out, you know that you can return it and they'll replace it.
    And if you're in the US then the reports are that will likely be a time efficient and responsive replacement process.

    In other countries, particularly the UK, that process is likely to be quite stressful owing to the time taken between reporting the issue and actually receiving the replacement device.

    'Feel better about your device', goodness the screen coming off is not an illness, it's a technical deficiency.
    FF22 likes this.
    08-16-17 08:11 AM
  7. Chuck Finley69's Avatar
    And if you're in the US then that will probably be a time efficient and responsive replacement process.

    In other countries, particularly the UK, that process is likely to be quite stressful owing to the time taken between reporting the issue and actually receiving the replacement device.

    'Feel better about your device' goodness the screen coming off is not an illness, it's a technical deficiency.
    But from the OP comment, it sounded like the right words to say. It's either that or buy a different phone.
    08-16-17 08:16 AM
  8. anon(3641385)'s Avatar
    But from the OP comment, it sounded like the right words to say. It's either that or buy a different phone.
    The copied text from the customer service rep wasn't indicative of go and buy another phone, imo.

    Not sure about that comment re people who have experienced screen off issues, or who have devices that may also suffer that fate.
    08-16-17 09:21 AM
  9. Chuck Finley69's Avatar
    The copied text from the customer service rep wasn't indicative of go and buy another phone, imo.

    Not sure about that comment re people who have experienced screen off issues, or who have devices that may also suffer that fate.
    The "buy another phone" is my comment. It was regarding your comment about returning the phone in the UK. The OP shared an email. I was responding positively to him regarding his email. You brought up something about my positive response with "it's not the same in the UK" and my response was then "you could buy another different phone".

    Sorry for not being more clear. Hope this helps..
    08-16-17 09:30 AM
  10. HostessCupcake's Avatar
    He can do the *#2886# test on the new device to see when it was manufactured.

    But crap, they basically admitted that devices prior to July have the old crappy adhesive...mine has date code 06/23/17... crap guess I'm leaving the tape on it
    I didn't know about that *#2886#* mode...where do you find the manufacture date?
    Ficolinoo likes this.
    08-16-17 10:47 AM
  11. the_boon's Avatar
    I didn't know about that *#2886#* mode...where do you find the manufacture date?
    1 - Dial *#2886#
    2 - Hit "MANU"
    3 - Then "Traceability" on top
    4 - Hit "Pass"
    5 - On the bottom should be your build date
    6 - Hit "Pass" again
    7 - Scroll to bottom and hit "exit"
    08-16-17 10:52 AM
  12. RigoMonster's Avatar
    1 - Dial *#2886#
    2 - Hit "MANU"
    3 - Then "Traceability" on top
    4 - Hit "Pass"
    5 - On the bottom should be your build date
    6 - Hit "Pass" again
    7 - Scroll to bottom and hit "exit"
    Thanks! My KEYone was manufactured on 20170705. What is interesting is that I have a replacement decide sent after the screen fell off my original KEYone. So looks like the "early July" reference includes July 5th.
    08-16-17 11:08 AM
  13. Matt_V1's Avatar
    interesting tool thanks for sharing. 23rd April 2017 and no screen problem yet!!
    08-16-17 11:50 AM
  14. HostessCupcake's Avatar
    1 - Dial *#2886#
    2 - Hit "MANU"
    3 - Then "Traceability" on top
    4 - Hit "Pass"
    5 - On the bottom should be your build date
    6 - Hit "Pass" again
    7 - Scroll to bottom and hit "exit"
    Wow, that's really cool. Thanks for the tip!
    08-16-17 11:57 AM
  15. SlugLips's Avatar
    22/05/2017 on mine. No problems as yet :-)
    08-16-17 12:02 PM
  16. Neville A Daniels's Avatar
    Take a look at the Kernel version date go to settings go down to the bottom info and check Kernel version date if it's June 27th or later it should be ok if it is before the 27th of June it may be the case that you have won with less glue on it.
    The manufacturing date could be after the Kernel version and it is one that they'd already fixed in which case they just update the kernels
    08-16-17 12:46 PM
  17. the_boon's Avatar
    Take a look at the Kernel version date go to settings go down to the bottom info and check Kernel version date if it's June 27th or later it should be ok if it is before the 27th of June it may be the case that you have won with less glue on it.
    The manufacturing date could be after the Kernel version and it is one that they'd already fixed in which case they just update the kernels
    What do you think? Safe or meh?

    Positive email from BlackBerry Mobile-screenshot_20170816-190355.pngPositive email from BlackBerry Mobile-screenshot_20170816-190317.png
    08-16-17 01:08 PM
  18. Neville A Daniels's Avatar
    What do you think? Safe or meh?

    Click image for larger version. 

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    You should be safe I know of no incidents of the screen separation with the kernel dates of the 27th of June
    stlabrat likes this.
    08-16-17 01:29 PM
  19. PantherBlitz's Avatar
    What do you think? Safe or meh?
    Well, since June is definitely before Early July, I would guess it is risky, based on what the OP received.
    08-16-17 01:36 PM
  20. anon(9742832)'s Avatar
    All that matters is that you feel better about your KEYone. If the screen pops out, you know that you can return it and they'll replace it.
    Funny thats what came out when Crackberry Kevin posted. I added my comment from TCL to our company. While it sucks to have an ejectooooo screen. If the company backs it up....it becomes a non issue.

    I think the real issue is how they handled it not the phone.
    08-16-17 01:37 PM
  21. the_boon's Avatar
    You should be safe I know of no incidents of the screen separation with the kernel dates of the 27th of June
    What do Kernel dates mean anyway?
    08-16-17 01:37 PM
  22. anon(9742832)'s Avatar
    What do Kernel dates mean anyway?

    MMMMMMMMMMMMMMM kernel........LOL
    08-16-17 01:40 PM
  23. hjc73734's Avatar
    Darn it. I bought mine at 7/13 and the build date is still May 31st.
    08-16-17 01:40 PM
  24. the_boon's Avatar
    Darn it. I bought mine at 7/13 and the build date is still May 31st.
    Shouldn't all distributors have returned their first batch phones around that date?? Wtf
    08-16-17 01:42 PM
  25. SK122387's Avatar
    this is interesting because mine was built on May 28, 2017 and yet the TCL Communications email from amazon told me it was part of the new batch with fixed adhesive.
    08-16-17 01:46 PM
51 123

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