1. scotty29's Avatar
    I get on 75% of my calls that my voice is muffled/ distorted by the recipient. Sometimes when I switch to speaker it helps and sometimes it gets better off speaker. I have never had this problem with any other BlackBerry. Is there any settings or anything I can do to help?
    05-13-19 09:36 PM
  2. coffee-turtle's Avatar
    Is this with every call?
    I once set my phone to Wi-Fi preferred when making calls. If that is an option for you, make sure you set it to cellular and see how the calls are.
    Otherwise, you could try getting assistance from carrier. They "reprovisioned" my phone or whatever they call it, and things did improve. This was my experience with a previous BlackBerry.
    05-14-19 08:48 AM
  3. slagman5's Avatar
    This might sound weird, but are you "upside-down"?? Lol. Like I've noticed that for some reason if I'm laying in bed and try to talk on the phone, so the phone is basically upside-down, the other person will all of a sudden have trouble hearing me... Don't know why that is, lol.
    05-30-19 12:25 AM
  4. Emaderton3's Avatar
    Do you have HD voice? Without it, K1 sounded very bad in my experience.
    05-30-19 05:59 AM
  5. Invictus0's Avatar
    I get on 75% of my calls that my voice is muffled/ distorted by the recipient. Sometimes when I switch to speaker it helps and sometimes it gets better off speaker. I have never had this problem with any other BlackBerry. Is there any settings or anything I can do to help?
    Who's your carrier? Did you also purchase your Keyone from them or unlocked?

    On Android some carriers limit services like HD Voice, VoLTE, etc to devices purchased from them.
    05-30-19 09:39 AM

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