1. Borjes's Avatar
    Hey everyone,

    I've encountered two problems with the Picture Password feature on a KEYone device (BBB100-5 8.1.0 Android) and haven't been able to find a solution:
    • The image keeps getting resized/cropped and the digit position does not correspond the original one, hence the device stays locked;
    • Cannot select a custom password image file: I keep getting "Error. Could not load media" message regardless of image size or file extension I try to select.

    Factory reset does not sseem to help. I would be grateful for any advice.

    Attached an example of image size issue (left screenshot is the original, right one is the faulty one):

    Picture password image size issue-picture-password.jpg
    05-06-21 11:42 AM
  2. Zeddepher's Avatar
    Where are those file? Device or card?

    •<[{ BlackBerry Passport SE }]>•
    05-06-21 12:29 PM
  3. Borjes's Avatar
    Where are those file? Device or card?
    Device, don't even have any card mounted.
    05-06-21 12:33 PM
  4. conite's Avatar
    Hey everyone,

    I've encountered two problems with the Picture Password feature on a KEYone device (BBB100-5 8.1.0 Android) and haven't been able to find a solution:
    • The image keeps getting resized/cropped and the digit position does not correspond the original one, hence the device stays locked;
    • Cannot select a custom password image file: I keep getting "Error. Could not load media" message regardless of image size or file extension I try to select.

    Factory reset does not sseem to help. I would be grateful for any advice.

    Attached an example of image size issue (left screenshot is the original, right one is the faulty one):

    Click image for larger version. 

Name:	Picture password.jpg 
Views:	7 
Size:	384.8 KB 
ID:	450707
    Have you made any adjustments to your display, including resolution, DPI, or magnification?
    05-06-21 01:08 PM
  5. Borjes's Avatar
    Have you made any adjustments to your display, including resolution, DPI, or magnification?
    Nope, font and display sizes are set to default and magnification is off.
    05-06-21 01:11 PM

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