Picture password image size issue

Hey everyone,

I've encountered two problems with the Picture Password feature on a KEYone device (BBB100-5 8.1.0 Android) and haven't been able to find a solution:

• The image keeps getting resized/cropped and the digit position does not correspond the original one, hence the device stays locked;
• Cannot select a custom password image file: I keep getting "Error. Could not load media" message regardless of image size or file extension I try to select.

Factory reset does not sseem to help. I would be grateful for any advice.

Attached an example of image size issue (left screenshot is the original, right one is the faulty one):

Attachment 450707

Where are those file? Device or card?

•<[{ BlackBerry Passport SE }]>•

Originally Posted by Zeddepher

Where are those file? Device or card?

Device, don't even have any card mounted.

Originally Posted by Borjes

Hey everyone,

I've encountered two problems with the Picture Password feature on a KEYone device (BBB100-5 8.1.0 Android) and haven't been able to find a solution:

• The image keeps getting resized/cropped and the digit position does not correspond the original one, hence the device stays locked;
• Cannot select a custom password image file: I keep getting "Error. Could not load media" message regardless of image size or file extension I try to select.

Factory reset does not sseem to help. I would be grateful for any advice.

Attached an example of image size issue (left screenshot is the original, right one is the faulty one):

Attachment 450707

Have you made any adjustments to your display, including resolution, DPI, or magnification?

Originally Posted by conite

Have you made any adjustments to your display, including resolution, DPI, or magnification?

Nope, font and display sizes are set to default and magnification is off.

I'm having the same issue on Priv, can't select custom image regardless of size / resolutions, !
anyone having same issue ?