Built for Business - Learn more about BlackBerry KEY2
  1. Kommandant's Avatar
    Hey guys,

    I have an new issue with my keyone. When I wanna make a Panorama Picture, the round circle goes crazy af. And the photos are totally terrible.

    Is that an hardware issue ? My keyone falls on the ground from my pocket.

    I don't know :/

    A camera reser, clear cache doest not make any changes.

    Thx for your help.
    Attached Thumbnails Panorama Issue with my KeyOne-247154.jpg  
    09-14-18 12:57 PM
  2. psychofox13's Avatar
    It looks like it's probably a gyroscope or accelerometer issue.

    Have you tried a different camera app?

    There is a way to do a hardware test, but I can't remember the code to do it. I'm sure you can find it with a quick Google.
    09-14-18 01:21 PM
  3. FF22's Avatar
    Hey guys,

    I have an new issue with my keyone. When I wanna make a Panorama Picture, the round circle goes crazy af. And the photos are totally terrible.

    Is that an hardware issue ? My keyone falls on the ground from my pocket.

    I don't know :/

    A camera reser, clear cache doest not make any changes.

    Thx for your help.
    If you dropped it, you might have caused some hardware sensor issue. As suggested, try another camera app. There's a system app (check under S in app drawer) that has some tests.

    Also, try shooting a scene with more vertical elements of variable height. Sometimes a fair flat horizon like a water scene can throw off pan shots.
    09-14-18 02:42 PM
  4. Kommandant's Avatar
    thx for the reply.

    no I didn't use another camera app. I try it later.

    and I don't find a system app with tests on my keyone.

    where is the app ?

    thx
    09-14-18 03:14 PM
  5. mandony's Avatar
    Go to Support Center app (Blackberry preloaded with a Heart icon)
    Diagnostics for tests
    FF22 likes this.
    09-14-18 06:43 PM
  6. FF22's Avatar
    You may also still be able to find the old BB Virtual Expert app which has extensive tests although some of the screen tests don't match up with the KeyOne's different screen. You'd have to search and see if if will still install.
    09-14-18 06:58 PM
  7. Kommandant's Avatar
    Go to Support Center app (Blackberry preloaded with a Heart icon)
    Diagnostics for tests
    This app doesn't exist on my KeyOne. Is this app available in Germany? I don't think so. In the App Store I don't find it :/
    09-15-18 01:06 AM

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