[Edietel]

duplicating contacts is a bane across all devices and OSs and seems to rear its head no matter how careful you are

I never had this problem with my Windows Phones. Did BB10 users run into this? I'm using the same SIM as well. I wonder if this might just be an Android issue...

[Fred Wu]

Dare we make the call that Google has fixed the multiplying carrier contacts issue with their last update to Carrier Services? Or is it too soon and the memory still too fresh?

No. Still not fixed. Not hundreds of them, but still dozens of for each carrier service number.

[Soapm]

I never had this problem with my Windows Phones. Did BB10 users run into this? I'm using the same SIM as well. I wonder if this might just be an Android issue...

No, BB10 didn't have this problem...

[Chuck Finley69]

No, BB10 didn't have this problem...

I had some duplicate contact problems with BB10. It's been awhile since I've used.

Does it happen because of WhatsApp? It seems like that's where I get duplication initially.

[Leuttra]

I created an account just so I can say I'm so glad I'm not the only one experiencing this annoying little glitch!

KEYone user, don't use Textra, replacement device, used BB content transfer from Priv. All contacts stored with email accounts, nothing local on the phone itself. I do use WhatsApp, and haven't touched BBM in ages.

Bell was unaware there was any kind of issue (I love yelling at Bell) and they gave me a new SIM card - which deleted all 8000 Client Care Canada, Intl, US, Direct Assistance and TAXI contacts. That was Tuesday, yesterday afternoon I noticed they started appearing again.

I read through all the tips everyone here has posted and uninstalled Carrier Services updates, disabled Carrier Services and deleted data (not just clear cache)

I've also set an alert with DTEK to pop up a notification any time anything accesses my contacts.

It's been 20 minutes since I did all this and so far one of each contact has appeared (no biggie, I don't mind having one of each, in case I do actually need them) which looks promising since they were multiplying roughly 6 every 10 minutes.

Will post an update if anything happens.

[Soapm]

I had some duplicate contact problems with BB10. It's been awhile since I've used.

Does it happen because of WhatsApp? It seems like that's where I get duplication initially.

I don't use WhatsApp so didn't have the problem on BB10.

[anon(9188202)]

@SeeBeeEss
Not for me - same situation as before Although I haven't rebooted my device after the update.

Yep, guess it was too soon to call. After the last Google Carrier Services update, I went 48 hours without the issue reoccurring and then it began again. What insanity!

For those experiencing the multiplying carrier service numbers issue in their Contacts and/or Phone apps, I would once again suggest you contact Google as I have done multiple times and keep complaining about the issue, at [email protected] (link also available if you open your KEYone's Carrier Services app in Installed Apps through the Google Playstore - look all the way to the bottom of the page to find, Developer - Send Email).

Even if it isn't 100% responsible, the issue appears to be, at the very least, linked to Google Carrier Services. They will not fix the issue unless they receive enough complaints - and maybe not even then, but at least that would increase the possibility they might do something!

[Leuttra]

I'm beginning to think it's either Whatsapp or the Messages app. I disabled Carrier Services completely. The alert I set up with DTEK shows both Whatsapp and Messages accessing my contacts on a fairly frequent basis (every 5-10 minutes or so - I had to silence the alert, it was driving me crazy) and the contacts are multiplying on a similar time frame - one of each every 10 minutes or so.

Getting rather tired of it too.

[Kboser]

Keyone, no Messenger and no whatsapp. Content transfer from DTEK50, with or without carrier update ...... Still have the problem

[moisito]

I had the same issue. Try this: 1. Open the Contacts App. 2. At the upper left, select the 3 bars. Options appear. Near the top of the options, select Duplicates. 3. For each set of duplicates shown, there is a Link button - select it. This will merge all of the duplicates. In my case this took care of the issue and I am no longer getting multiplying duplicates. Hope it works for you.

I had the same problem with carrier SIM contacts and for the moment this solution is working for me.

[sandyhois]

Think I suggested this earlier but deselecting WhatsApp under the contact accounts list will also prevent duplicates

[Leuttra]

Think I suggested this earlier but deselecting WhatsApp under the contact accounts list will also prevent duplicates

I tried that, for almost 2 days I denied Whatsapp access to my contacts and it did absolutely nothing to slow down the multiplying.

I also denied the Messages app from accessing my contacts and they multiplied even faster!

[sandyhois]

My carrier Sprint has a separate app for contacts and I have not had this type of duplication issue which sound to me like a problem with the way your carrier stores contacts on you sim card. My carrier services app has not permissions at all. However, I did have a problem with the way Whatsapp autoadded contacts to its list because if WhatsApp is also listed under my contact app accounts list those contacts were then duplicated back to the contact app's list.

[Fred Wu]

Is there any way to delete carrier contacts from sim directly?

[Leuttra]

Okay, this is getting ridiculous.

I went to the Carrier Services app on the play store and sent the following email

"Hi there,
I'm having an issue with my contacts.

Blackberry KEYone, latest software and updates, it's a replacement device from Bell

The SIM contacts Customer care Canada, Int'l, US, Direct Assistance and TAXI are multiplying endlessly and I cannot get them to stop. I've tried swapping the SIM card and while it deleted the contacts already there, they are multiplying again. I've also tried disabling contacts access from a few select apps that use contacts and it did nothing.

Any help would be much appreciated.

Cheers,
Sarah"

To which I got the following automated response from Google

"Hello,

Thank you for contacting Google. Please note that this is a no-reply email address. See below for information on how to receive support for your issue.

Help and troubleshooting for Google products
Are you having trouble with your Google Account, Gmail, or another Google product? Browse our Help Center to find support for Google products.
Privacy, security, and online safety
To report a safety or abuse issue affecting a Google product, go to www.google.com/contact and choose the appropriate product.

Google Policies & Principles
To find easy-to-understand information about our products, policies, and privacy principles, visit www.google.com/policies.

Sincerely,

The Google Play Store Team"

I went to the help Center and posted this help topic

"Google Carrier Services for Blackberry KEYone endlessly multiplying SIM contants1 expert reply
Android OS 7.1.1
Google Carrier Services version 9.0.186643959-carrierservices_V9T_2_RC09 last updated Feb 26 2018

The SIM card contacts Client Care Canada, Int'l, US, Direct Assistance and TAXI are endlessly multiplying - to the point where a SIM card swap from Bell Canada deleted over 8000 SIM contacts. And they're multiplying at a rate of one of each every 10 - 15 minutes.

I have tried denying contact access from the Messages application, Whatsapp and disabling Carrier Services and nothing has stopped these contacts from endlessly multiplying.

Google needs to fix this.

https://forums.crackberry.com/blackb...essly-1136192/ ".

Early this morning the topic got this reply from Thompson

"Hi Sarah,

Thanks for writing on the Google Play Help Forum.

I see that you'd like to report an issue that's causing contacts to be deleted after swapping Bell Canada SIM card. As this forum focuses on Google Play Store and other Google Play apps, I'll be contacting you directly in this regard.

Appreciate your patience!

Regards,
Thompson"

As well as the following email and private message on the Google forum

Hi Sarah,

Thanks for your time & patience!

You can fill this form to talk to a Google Play specialist.

Take care!

Regards,
Thompson"

This is the link

https://support.google.com/googlepla...url&hl=en&rd=1

I filled out the form and a representative from Google called me within a minute (wow!).

Her name was Eve and after describing what's happening, she tells me they have not heard of the Carrier Services app and that it's third party developed. She tried telling me to contact the developer - which I interrupted her and told her I had and received an automated reply and recounted every step I took which lead to the phone call (as outlined above)

After a frustrated sigh from her, she said that she would talk to a technician and email me back.

What. The. Actual. F*ck.

[Kboser]

That doesn't work

[Soapm]

Her name was Eve and after describing what's happening, she tells me they have not heard of the Carrier Services app and that it's third party developed. She tried telling me to contact the developer - which I interrupted her and told her I had and received an automated reply and recounted every step I took which lead to the phone call (as outlined above)

After a frustrated sigh from her, she said that she would talk to a technician and email me back.

What. The. Actual. F*ck.

No different than writing Blackberry about a phone with their name on it.

[Leuttra]

Well after all that, a security update came through last night and - fingers crossed - it seems to have fixed the issue.

I noticed, before the phone shut down to install the update, the SIM card was disabled.

Once the update finished I went to my contacts and it had deleted a majority of the duplicates, it left me with 2 of each, and after 8 hours they haven't multiplied.

[cbinc]

I have a motion, and my wife has the keyone, we are both with Bell as our carrier, and purchased our phones from Bell. we don't have textra, or whatsapp. but the contacts that keep reappearing are in the "sim services". and they come back with every reboot of our phones...it looks like to me that has nothing to do with carrier services. my wife doesn't even connect to wifi ever.(I have to do her updates for her). but it is the same symptoms on both phones...

hope this helps.

[rsoalnki]

I've managed to stop the carrier contacts from getting duplicated after I realized they were actually not added to the SIM card.

I wanted to check out what was on my SIM card and installed 'SIM Card Manager' from the Play store to see my SIM card content and to my surprise the SIM card was empty. Not a single contact! I believe the Carrier contacts that appears as SIM contact are actually stored somewhere else likely on the phone itself.

To resolve this problem I've followed those steps:
1. I wrote down on a piece of paper all the carrier contacts
2. then delete all the carrier contacts from the contacts app
3. I've added the carrier contacts via the 'SIM Card Manager' app

However, I did notice that I can see a single duplicate per carrier contact but never more than one.

[DenverD]

While I can't offer a solution, I figured I'd add my experience to the mix.

When I received my KeyOne about a month ago, I put my secondary SIM into the phone. This was an iD Mobile (UK/CPW carrier, 1 month contract) SIM.

This SIM added the Operator SIM contacts into my contacts list, which then duplicated over and over again.

Having realised I preferred using the KeyOne to my 18-month old S7 Edge, I swapped the SIMs and reset the phone to factory, before setting up from scratch.

Using a Vodafone contract SIM (originally from the S7E), I notice there are NO Operator contacts mixed in with my personal ones. Instead, Vodafone have dumped an Operator App into my app drawer, with all of their services contained within the app itself.

As with a previous poster, I tried using a SIM manager tool from the Play Store to see if the iD Mobile SIM contained any Operator contacts, but found the SIM empty, so I've no idea where the phone was getting the iD Mobile service numbers to begin the duplication process to begin with.

[wentouch]

It's Google! Hello?

There are 2 directories: local and on the Sim. The Contacts List is created in the local directory, which the Contacts settings allows to then be COPIED to the Sim if one so chooses. Look there; It will tell you.

Don't believe me. Believe Google. After all, it's Google's contact list too, not mine. Google it, baby.


Ps oh, I too had this problem. Had, not anymore. Both my lists in contacts and phone, which are different also, are all good. Ahh, feels good. Cause this issue sucked.

[Kboser]

So what is the solution ?? You didn't say how to solve it

[zlatko23]

After the last Carrier services update on Friday, 30th and installing March security patch same day my operator SIM contacts have not multiplied since!!! This has been to date the longest period that I haven't had the issue since I first noticed it. Keep my fingers crossed!

[anon(9188202)]

After the last Carrier services update on Friday, 30th and installing March security patch same day my operator SIM contacts have not multiplied since!!! This has been to date the longest period that I haven't had the issue since I first noticed it. Keep my fingers crossed!

Same here - fingers crossed and ready to face the next Google/BlackBerry issue. 😂