[rico555]

on my K1, while in dark area, only hard keyboard illuminates ie not the navigation buttons under screen.
any thoughts how to setup navigation buttons lightup?

[FF22]

on my K1, while in dark area, only hard keyboard illuminates ie not the navigation buttons under screen.
any thoughts how to setup navigation buttons lightup?

Welcome to Crackberry.

I just looked at various settings and really don't see any that affect the navigation buttons alone. I may have missed something.

But have you tried rebooting which sometimes clears up issues.

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

If that fails you might investigate reloading the OS using an Autoloader:

https://forums.crackberry.com/blackb...aders-1065667/

[rico555]

thanks for advise, however using the Keyone, the described steps applicable for Priv, to invoke reboot other than standard restart/power off/lock dialog box do not work
or is the reboot you mentioned basically the standard reboot ?
if power button kept for 32 sec it brings several times the Android logo on and off with no further action

[FF22]

thanks for advise, however using the Keyone, the described steps applicable for Priv, to invoke reboot other than standard restart/power off/lock dialog box do not work
or is the reboot you mentioned basically the standard reboot ?
if power button kept for 32 sec it brings several times the Android logo on and off with no further action

Most of the steps are similar. The 32 second reboot does go through a few Android-logo cycles. Just ignore them and hold it for 32 seconds (which is a long time!)

There's also links to KeyOne OS reloads in the KeyOne sticky threads. I do have to update my reply.

[rico555]

tried couple times to reboot but i was able to get it into safe mode only, so i ended in factory reset of K1 as ultimate remedy. it didn't work either. therefore it seems more the hw fault than system one. your opinion?

[FF22]

tried couple times to reboot but i was able to get it into safe mode only, so i ended in factory reset of K1 as ultimate remedy. it didn't work either. therefore it seems more the hw fault than system one. your opinion?

It does sound like Hardware fault. I guess you can call and they may suggest additional tests or maybe an option that I am not aware about.

[rico555]

thanks, i will get it replaced as it sounds like hw fault

[beckzyboi]

32 second reboot does not apply to keyone. it does nothing other than repeat over and over what the 12 second reboot does

[nimra]

32 second reboot does not apply to keyone. it does nothing other than repeat over and over what the 12 second reboot does

I agree

When you though press on/off button with volume up for about 10 seconds you come into a 'deeper reboot, than a normal restart of the device !