1. Mbechun's Avatar
    It won't come on. It won't charge. Its just dead. No warning whatsoever. I live in Nigeria and found out when this happened that there is not one service/contact centre in the entire continent. I am more than disappointed. What to do?
    10-21-18 10:52 AM
  2. the_boon's Avatar
    @conite any ideas ?
    10-21-18 02:25 PM
  3. michaelakid's Avatar
    @conite any ideas ?
    Factory Reset the device. I'm pretty sure that's what he would recommend.
    10-21-18 04:54 PM
  4. yamahammer's Avatar
    It won't come on. It won't charge. Its just dead. No warning whatsoever. I live in Nigeria and found out when this happened that there is not one service/contact centre in the entire continent. I am more than disappointed. What to do?
    Where or how did you purchase the phone?
    10-21-18 05:01 PM
  5. conite's Avatar
    It won't come on. It won't charge. Its just dead. No warning whatsoever. I live in Nigeria and found out when this happened that there is not one service/contact centre in the entire continent. I am more than disappointed. What to do?
    Is there a light when you plug it in?

    Try a different charger and cable.
    10-21-18 05:24 PM
  6. Mbechun's Avatar
    Factory Reset the device. I'm pretty sure that's what he would recommend.
    I would if it would come on. How do I reset a dead device?
    10-21-18 05:42 PM
  7. Mbechun's Avatar
    Is there a light when you plug it in?

    Try a different charger and cable.
    No light whatsoever. We've tried 3 chargers. Nothing.
    10-21-18 05:43 PM
  8. Mbechun's Avatar
    Where or how did you purchase the phone?

    Same place I bought my BB passport which I used for 3+ years without any issue whatsoever. They are one of the few that still sell Blackberry phones. All other retailers have dropped the brand like hot coal.
    10-21-18 05:44 PM
  9. conite's Avatar
    No light whatsoever. We've tried 3 chargers. Nothing.
    Well, there's really nothing you can do then. You'll have to contact BlackBerry Mobile.
    10-21-18 06:35 PM
  10. pkcable's Avatar
    Here's a list of BlackBerry Mobile Support hotlines. Unfortunately Africa is not on the list. I would then probably try the UK or US support lines.

    https://blackberrymobile.com/hotline...ervice-center/
    10-22-18 09:32 AM
  11. recursor's Avatar
    Jeez. Several of those addresses in that list appear to be formatted incorrectly or incorrect. Just scanned Austria and Germany. The Austrian one points to the German address but then seems to imply that the address is in Austria.

    I think the best strategy would be to reach out to @bbmobile on Twitter for assistance or contact them by email. Either way, they should be able to direct the OP as to the correct contact point.
    pkcable likes this.
    10-22-18 12:26 PM
  12. Mbechun's Avatar
    Thanks much. I noticed the same thing. Quite unfortunate.
    10-22-18 01:28 PM
  13. RLeeSimon's Avatar
    may be worthwhile replacing the USB that may be damaged... a local shop could do it.

    part is inexpensive...

    DRC not listed for shipping, so contact the seller first to see if it's OK...

    https://rover.ebay.com/rover/1/711-5...2F112993246790
    Last edited by RLeeSimon; 10-22-18 at 02:56 PM.
    10-22-18 02:42 PM
  14. rotorwrench's Avatar
    Years ago I remember a poster with a 9930 with a similar problem, phone dead, no response when plugged in, no lights. It was recommended to try stack charging, even though there was no light.

    He plugged the charge cable usb into the phone then would plug the plug end into the outlet for 2 minutes, unplug for for 30 seconds, plug into the outlet for 2 minutes, unplug for 30 seconds...and kept that alternating sequence up for several minutes and ended with leaving it plugged in and after two series of that the light came on and the phone started charging and booted up.

    Worth a try and it won't harm anything.
    10-22-18 08:47 PM
  15. pkcable's Avatar
    Years ago I remember a poster with a 9930 with a similar problem, phone dead, no response when plugged in, no lights. It was recommended to try stack charging, even though there was no light.

    He plugged the charge cable usb into the phone then would plug the plug end into the outlet for 2 minutes, unplug for for 30 seconds, plug into the outlet for 2 minutes, unplug for 30 seconds...and kept that alternating sequence up for several minutes and ended with leaving it plugged in and after two series of that the light came on and the phone started charging and booted up.

    Worth a try and it won't harm anything.
    Yea that used to be necessary for Playbooks that sat a while. A trick to use for doing this is to use a powerstrip with an on/off switch. Plug the strip in to a power source, then JUST plug in the device charger, THEN use the on/off switch to simulate the 2 minute bursts.
    10-23-18 03:03 PM
  16. FF22's Avatar
    On occasion, some BB devices for whatever reason will show NO SIGNS OF LIFE when initially plugged in if they have been completely drained. They need to be plugged in and left along for a while.

    Good luck.
    10-23-18 07:12 PM

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