My Keyone keeps going black, into sleep mode I think. I am in the middle of using it. I have to wake it up and enter the passcode pattern to get into it. I replaced the phone with insurance and the new one is doing the same thing.
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My Keyone keeps going black, into sleep mode I think. I am in the middle of using it. I have to wake it up and enter the passcode pattern to get into it. I replaced the phone with insurance and the new one is doing the same thing.
So just to clarify, these are 2 totally different phones that you are having the same issue with?
When you say that it is going into sleep mode while using it, is that when you are actually using the phone such as in typing or playing a game?
Yes, two completely different phones. I am actually using it. I may be typing a text or email or doing something else. It goes to sleep and I have to put the pass pattern in to continue. It goes right back to the screen I was using.
More than likely a setting that you brought over from the old device
Settings /display /sleep what's it set at
It is set to 5 minutes. I have had the new phone for just over a week and it just today started doing it.
Do you have a magnetic case on it or magnetic mount stick to it? If you do, perhaps the magnet is the one triggering the display sleep..
If you don't, try look at the display settings, "Tap to wake/sleep". If it's turned on, you might have accidentally double tap the screen to lock/sleep.. I know i've done this a couple of time.
Pretty sure it's just a setting somewhere as you have two different phones behaving the same way..
Magnet makes more sense, I was thinking they were the world slowest typist...
I know this is an old post, but I always search Crackberry Forums for solutions before I post anything.
I am having this exact same problem with my KeyOne - it just goes black into Sleep mode like 4 seconds after I enter the unlock password and go into Any App. It Also goes black while I'm in the middle of typing a text or in the middle of doing anything! and I am a very fast typist - (I noticed someone mentioned that maybe gailmarit was typing too slow) and that's def not the case here. Also, my Sleep setting is set to 5 minutes of inactivity. I only have 1 KeyOne phone, so it couldn't be a setting brought over from another device; it just started happening in the past couple weeks and it's driving me crazy. Any suggestions, please? :) Thanks
Are using a case that has a magnet in it?
Hi Yamahammer - Thanks for responding. No I'm not using a case, or anything that has a magnet in it. I read this entire thread before I posted to see if there was a solution in it. My phone wasn't doing this before, and I've had this phone for a little over a year. I don't download tons of Apps or Apps I don't know anything about; I use it primarily for work tasks. I keep my phone clean (Apps wise) and frequently clean out the Cache memory. Any other suggestions?
Maybe your power button has become hyper-sensitive.
All you can do is try a factory reset. If that doesn't solve the problem, you will have to get it repaired.
I Think I may have just figured it out! Under Display there is an Option - "(Double) Tap to wake/sleep" I had that set to On, so it was waking when I tap and enter Password, but then as soon as I start typing it "Blacks out" i.e. goes to sleep! I'm going to leave it Off for the day and see if it stops doing it. I'll update you all after I'm done testing :)
Seems to have worked after a complete Power Down and Restart. I double tapped in multiple Apps, Calendar, Email, etc. and it didn't Black out! Solved!! :)