[BBVolition]

Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.

[BLAZEDv3]

My BlackBerry KEYᵒⁿᵉ experience has been great and so has 4 of my friends who have a KEYᵒⁿᵉ. Sorry to hear about your issues with BlackBerry.

[Emaderton3]

Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.

If you used BB10, you are used to work arounds and sacrifices. Just hold the screen on and use the VKB.

Posted via CB10

[BBVolition]

I'll go ahead and do that if BBmobile refunds the cost of the device

[ominaxe]

If you used BB10, you are used to work arounds and sacrifices. Just hold the screen on and use the VKB.

Posted via CB10

Hahahahaha! Have a like.

On a more serious note, for 3 months my KEYone has been flawless in regards to hardware. Software wise, I have a virus installed called Android.

Get a refund, OP.

[Emaderton3]

I'll go ahead and do that if BBmobile refunds the cost of the device

Seriously, I would either reinstall the OS or get a refund.

Posted via CB10

[conite]

Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.

Sorry to hear about your bad luck. But that's all it was.

There are similar stories involving every brand/model that exists.

[RoseBud68]

Its just bad luck OPs...Many more here have not had the issues you've had. Good luck with what ever device you choice.

[BBVolition]

They're sending me yet another one. Hopefully third times a charm.

[Thalakar]

The sad reality is one negative experience looms over many positive ones. A lot of the satisfied users simply enjoy while understandably those with bad luck / issues will be highlighting.

[RK_BB]

Hahahahaha! Have a like.

On a more serious note, for 3 months my KEYone has been flawless in regards to hardware. Software wise, I have a virus installed called Android.

Get a refund, OP.

LOL!!!

[iamci]

They're sending me yet another one. Hopefully third times a charm.

What is the return process? Must you be the original owner and show proof of purchase?

Asking bc I may purchase one from Craigslist and don't wanna be screwed when something falls apart.

[RoseBud68]

What is the return process? Must you be the original owner and show proof of purchase?

Asking bc I may purchase one from Craigslist and don't wanna be screwed when something falls apart.

Than don't by from Craiglist.....

[iamci]

Than don't by from Craiglist.....

Is that because you will need a receipt when you call Blackberry for a replacement?

[RoseBud68]

Is that because you will need a receipt when you call Blackberry for a replacement?

Its because your getting second hand and most likely a phone with issues. Just not worth it in my opinion.

[FahedAlDerbi]

My KEYone is so great without any issue and I have bought in May

[stlabrat]

They're sending me yet another one. Hopefully third times a charm.

wow that was very fast damage control: 10:19 you posted on CB, 11:42 you got replacement? I am impressed.

[iamci]

Supposedly from new batch, but can you answer the original question please? What is the process if I DO have issues?

[BBVolition]

They have no problem sending new devices quickly because they know there's a lot of issues

[BBVolition]

All they ask for is email address that the device is registered under and imei number

[Andre Glasberg]

i wonder if the company follows what their users -- as few as there are today - say about BB, in particular about the KEYone, perhaps the last gasp of the company. Alternatively, completely immune and delusional.

[conite]

i wonder if the company follows what their users -- as few as there are today - say about BB, in particular about the KEYone, perhaps the last gasp of the company. Alternatively, completely immune and delusional.

The KEYᵒⁿᵉ and Motion represent the FIRST gasp from the company. The company is TCL (BlackBerry Mobile).

[ajwan]

Awesome experience here with my K1 purchased from Bell on June 21. Only thing to expect is my screen to fall off though! Lol!

[wingnut666]

buddy i came so close to throwing away good money on this piece of.......luckily common sense returned in the nick of time.

Posted via CBX

[supertom]

Nothing but an amazing phone experience on my side. My KEYone is from launch day in NA, May 31st from best buy. Not one issue so far and I've already accidentally dropped it about 6-7 times already. Reception is great, everything working as it should, no lag, excellent battery life, great sound, etc. Easily the best phone ive ever used!