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10-23-17 11:04 PM
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  1. BBVolition's Avatar
    Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.
    rbtg, joker333 and AllanQuatermain like this.
    10-15-17 10:19 AM
  2. BLAZEDv3's Avatar
    My BlackBerry KEYᵒⁿᵉ experience has been great and so has 4 of my friends who have a KEYᵒⁿᵉ. Sorry to hear about your issues with BlackBerry.
    Jamie Wooten likes this.
    10-15-17 10:23 AM
  3. Emaderton3's Avatar
    Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.
    If you used BB10, you are used to work arounds and sacrifices. Just hold the screen on and use the VKB.

    Posted via CB10
    10-15-17 10:26 AM
  4. BBVolition's Avatar
    I'll go ahead and do that if BBmobile refunds the cost of the device
    10-15-17 10:28 AM
  5. ominaxe's Avatar
    If you used BB10, you are used to work arounds and sacrifices. Just hold the screen on and use the VKB.

    Posted via CB10
    Hahahahaha! Have a like.

    On a more serious note, for 3 months my KEYone has been flawless in regards to hardware. Software wise, I have a virus installed called Android.

    Get a refund, OP.
    10-15-17 10:29 AM
  6. Emaderton3's Avatar
    I'll go ahead and do that if BBmobile refunds the cost of the device
    Seriously, I would either reinstall the OS or get a refund.

    Posted via CB10
    10-15-17 11:32 AM
  7. conite's Avatar
    Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.
    Sorry to hear about your bad luck. But that's all it was.

    There are similar stories involving every brand/model that exists.
    10-15-17 11:36 AM
  8. RoseBud68's Avatar
    Its just bad luck OPs...Many more here have not had the issues you've had. Good luck with what ever device you choice.
    Last edited by RoseBud68; 10-15-17 at 11:48 AM. Reason: spell check
    10-15-17 11:41 AM
  9. BBVolition's Avatar
    They're sending me yet another one. Hopefully third times a charm.
    rogerpeeps1 and joker333 like this.
    10-15-17 11:42 AM
  10. Thalakar's Avatar
    The sad reality is one negative experience looms over many positive ones. A lot of the satisfied users simply enjoy while understandably those with bad luck / issues will be highlighting.
    10-15-17 11:46 AM
  11. RK_BB's Avatar
    Hahahahaha! Have a like.

    On a more serious note, for 3 months my KEYone has been flawless in regards to hardware. Software wise, I have a virus installed called Android.

    Get a refund, OP.
    LOL!!!
    10-15-17 12:34 PM
  12. iamci's Avatar
    They're sending me yet another one. Hopefully third times a charm.
    What is the return process? Must you be the original owner and show proof of purchase?

    Asking bc I may purchase one from Craigslist and don't wanna be screwed when something falls apart.
    10-15-17 12:40 PM
  13. RoseBud68's Avatar
    What is the return process? Must you be the original owner and show proof of purchase?

    Asking bc I may purchase one from Craigslist and don't wanna be screwed when something falls apart.
    Than don't by from Craiglist.....
    MB64 and A Noise Annoys like this.
    10-15-17 12:47 PM
  14. iamci's Avatar
    Than don't by from Craiglist.....
    Is that because you will need a receipt when you call Blackberry for a replacement?
    10-15-17 12:48 PM
  15. RoseBud68's Avatar
    Is that because you will need a receipt when you call Blackberry for a replacement?
    Its because your getting second hand and most likely a phone with issues. Just not worth it in my opinion.
    10-15-17 12:54 PM
  16. FahedAlDerbi's Avatar
    My KEYone is so great without any issue and I have bought in May
    10-15-17 12:58 PM
  17. stlabrat's Avatar
    They're sending me yet another one. Hopefully third times a charm.
    wow that was very fast damage control: 10:19 you posted on CB, 11:42 you got replacement? I am impressed.
    10-15-17 12:58 PM
  18. iamci's Avatar
    Supposedly from new batch, but can you answer the original question please? What is the process if I DO have issues?
    10-15-17 12:58 PM
  19. BBVolition's Avatar
    They have no problem sending new devices quickly because they know there's a lot of issues
    10-15-17 01:12 PM
  20. BBVolition's Avatar
    All they ask for is email address that the device is registered under and imei number
    10-15-17 01:16 PM
  21. Andre Glasberg's Avatar
    i wonder if the company follows what their users -- as few as there are today - say about BB, in particular about the KEYone, perhaps the last gasp of the company. Alternatively, completely immune and delusional.
    10-15-17 02:00 PM
  22. conite's Avatar
    i wonder if the company follows what their users -- as few as there are today - say about BB, in particular about the KEYone, perhaps the last gasp of the company. Alternatively, completely immune and delusional.
    The KEYᵒⁿᵉ and Motion represent the FIRST gasp from the company. The company is TCL (BlackBerry Mobile).
    10-15-17 02:10 PM
  23. ajwan's Avatar
    Awesome experience here with my K1 purchased from Bell on June 21. Only thing to expect is my screen to fall off though! Lol!
    10-15-17 02:15 PM
  24. wingnut666's Avatar
    buddy i came so close to throwing away good money on this piece of.......luckily common sense returned in the nick of time.

    Posted via CBX
    10-15-17 02:27 PM
  25. supertom's Avatar
    Nothing but an amazing phone experience on my side. My KEYone is from launch day in NA, May 31st from best buy. Not one issue so far and I've already accidentally dropped it about 6-7 times already. Reception is great, everything working as it should, no lag, excellent battery life, great sound, etc. Easily the best phone ive ever used!
    10-15-17 03:30 PM
42 12

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