10-23-17 11:04 PM
42 12
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  1. BBVolition's Avatar
    BBVolition
    Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.
    10-15-17 10:19 AM
  2. BLAZEDv3's Avatar
    BLAZEDv3
    My BlackBerry KEYᵒⁿᵉ experience has been great and so has 4 of my friends who have a KEYᵒⁿᵉ. Sorry to hear about your issues with BlackBerry.
    Jamie Wooten likes this.
    10-15-17 10:23 AM
  3. Emaderton3's Avatar
    Emaderton3
    Trusted Member
    Originally Posted by BBVolition
    Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.
    If you used BB10, you are used to work arounds and sacrifices. Just hold the screen on and use the VKB.

    Posted via CB10
    10-15-17 10:26 AM
  4. BBVolition's Avatar
    BBVolition
    I'll go ahead and do that if BBmobile refunds the cost of the device
    10-15-17 10:28 AM
  5. ominaxe's Avatar
    ominaxe
    Originally Posted by Emaderton3
    If you used BB10, you are used to work arounds and sacrifices. Just hold the screen on and use the VKB.

    Posted via CB10
    Hahahahaha! Have a like.

    On a more serious note, for 3 months my KEYone has been flawless in regards to hardware. Software wise, I have a virus installed called Android.

    Get a refund, OP.
    10-15-17 10:29 AM
  7. Emaderton3's Avatar
    Emaderton3
    Trusted Member
    Originally Posted by BBVolition
    I'll go ahead and do that if BBmobile refunds the cost of the device
    Seriously, I would either reinstall the OS or get a refund.

    Posted via CB10
    10-15-17 11:32 AM
  8. conite's Avatar
    conite
    Ambassador
    Originally Posted by BBVolition
    Original device...2 months...screen falls out. Replacement device...2 months...keyboard stops working completely. Multiple resets/reboots will not fix. Enough with this piece of absolute junk. That's productivity now? Wait for a replacement every 2 months? After my Passport and Classic issues, the KEYone was the last chance. Bye BB.
    Sorry to hear about your bad luck. But that's all it was.

    There are similar stories involving every brand/model that exists.
    Frank Costanza and Jamie Wooten like this.
    10-15-17 11:36 AM
  9. RoseBud68's Avatar
    RoseBud68
    Its just bad luck OPs...Many more here have not had the issues you've had. Good luck with what ever device you choice.
    Last edited by RoseBud68; 10-15-17 at 11:48 AM. Reason: spell check
    10-15-17 11:41 AM
  10. BBVolition's Avatar
    BBVolition
    They're sending me yet another one. Hopefully third times a charm.
    rogerpeeps1 and anon(8679041) like this.
    10-15-17 11:42 AM
  11. Thalakar's Avatar
    Thalakar
    Trusted Member
    The sad reality is one negative experience looms over many positive ones. A lot of the satisfied users simply enjoy while understandably those with bad luck / issues will be highlighting.
    10-15-17 11:46 AM
  12. RK_BB's Avatar
    RK_BB
    Trusted Member
    Originally Posted by ominaxe
    Hahahahaha! Have a like.

    On a more serious note, for 3 months my KEYone has been flawless in regards to hardware. Software wise, I have a virus installed called Android.

    Get a refund, OP.
    LOL!!!
    10-15-17 12:34 PM
  13. iamci's Avatar
    iamci
    Originally Posted by BBVolition
    They're sending me yet another one. Hopefully third times a charm.
    What is the return process? Must you be the original owner and show proof of purchase?

    Asking bc I may purchase one from Craigslist and don't wanna be screwed when something falls apart.
    10-15-17 12:40 PM
  14. RoseBud68's Avatar
    RoseBud68
    Originally Posted by iamci
    What is the return process? Must you be the original owner and show proof of purchase?

    Asking bc I may purchase one from Craigslist and don't wanna be screwed when something falls apart.
    Than don't by from Craiglist.....
    A Noise Annoys likes this.
    10-15-17 12:47 PM
  15. iamci's Avatar
    iamci
    Originally Posted by RoseBud68
    Than don't by from Craiglist.....
    Is that because you will need a receipt when you call Blackberry for a replacement?
    10-15-17 12:48 PM
  16. RoseBud68's Avatar
    RoseBud68
    Originally Posted by iamci
    Is that because you will need a receipt when you call Blackberry for a replacement?
    Its because your getting second hand and most likely a phone with issues. Just not worth it in my opinion.
    10-15-17 12:54 PM
  17. FahedAlDerbi's Avatar
    FahedAlDerbi
    My KEYone is so great without any issue and I have bought in May
    10-15-17 12:58 PM
  18. stlabrat's Avatar
    stlabrat
    Originally Posted by BBVolition
    They're sending me yet another one. Hopefully third times a charm.
    wow that was very fast damage control: 10:19 you posted on CB, 11:42 you got replacement? I am impressed.
    10-15-17 12:58 PM
  19. iamci's Avatar
    iamci
    Supposedly from new batch, but can you answer the original question please? What is the process if I DO have issues?
    10-15-17 12:58 PM
  20. BBVolition's Avatar
    BBVolition
    They have no problem sending new devices quickly because they know there's a lot of issues
    10-15-17 01:12 PM
  21. BBVolition's Avatar
    BBVolition
    All they ask for is email address that the device is registered under and imei number
    10-15-17 01:16 PM
  22. Andre Glasberg's Avatar
    Andre Glasberg
    i wonder if the company follows what their users -- as few as there are today - say about BB, in particular about the KEYone, perhaps the last gasp of the company. Alternatively, completely immune and delusional.
    10-15-17 02:00 PM
  23. conite's Avatar
    conite
    Ambassador
    Originally Posted by Andre Glasberg
    i wonder if the company follows what their users -- as few as there are today - say about BB, in particular about the KEYone, perhaps the last gasp of the company. Alternatively, completely immune and delusional.
    The KEYᵒⁿᵉ and Motion represent the FIRST gasp from the company. The company is TCL (BlackBerry Mobile).
    10-15-17 02:10 PM
  24. ajwan's Avatar
    ajwan
    Awesome experience here with my K1 purchased from Bell on June 21. Only thing to expect is my screen to fall off though! Lol!
    10-15-17 02:15 PM
  25. wingnut666's Avatar
    wingnut666
    buddy i came so close to throwing away good money on this piece of.......luckily common sense returned in the nick of time.

    Posted via CBX
    10-15-17 02:27 PM
  26. supertom's Avatar
    supertom
    Nothing but an amazing phone experience on my side. My KEYone is from launch day in NA, May 31st from best buy. Not one issue so far and I've already accidentally dropped it about 6-7 times already. Reception is great, everything working as it should, no lag, excellent battery life, great sound, etc. Easily the best phone ive ever used!
    10-15-17 03:30 PM
42 12
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