1. playjack's Avatar
    Hi, my keyone with system version ABD796 and hardware PRD-63116-039 has an update available with new system version ABP306. Unfortunately, everyone I try downloading and installing, it will just show an android robot knockdown and says "This is Embarrassing" and error installing and no given code. Anyone experiencing the same issue and any Solutions?
    Much appreciate any help. Jack
    03-17-19 01:30 PM
  2. conite's Avatar
    Hi, my keyone with system version ABD796 and hardware PRD-63116-039 has an update available with new system version ABP306. Unfortunately, everyone I try downloading and installing, it will just show an android robot knockdown and says "This is Embarrassing" and error installing and no given code. Anyone experiencing the same issue and any Solutions?
    Much appreciate any help. Jack
    Use the Mobile Upgrade Tool on your PC.

    https://mega.nz/#!lEZhDLBD!sgf-kGMor...W_I_vjCqRfzn5k
    03-17-19 03:03 PM
  3. playjack's Avatar
    Use the Mobile Upgrade Tool on your PC.

    https://mega.nz/#!lEZhDLBD!sgf-kGMor...W_I_vjCqRfzn5k
    sorry I am not a techie. do you need to download the mega app to use your recommended tool? tried running the file itself but keyone phone can't open. thanks. j
    03-17-19 06:38 PM
  4. conite's Avatar
    sorry I am not a techie. do you need to download the mega app to use your recommended tool? tried running the file itself but keyone phone can't open. thanks. j
    It's a PC app. Download and install on a computer.
    03-17-19 06:40 PM
  5. GP540's Avatar
    depending on the error it could be failing authentication to Google or some apps that are disabled on the device are required for the update. if the last update worked fine probably a issue authenticating. type your error into Google you will likely find a solution.


    (Edit) that's embarrassing I misread your post. Upvote what he said ^^^^^^^^
    03-18-19 12:43 AM
  6. Makaveli@Beta's Avatar
    Use the Mobile Upgrade Tool on your PC.

    https://mega.nz/#!lEZhDLBD!sgf-kGMor...W_I_vjCqRfzn5k
    The mobile upgrade tool will wipe the phone right there is not a no wipe option in that tool?
    03-18-19 11:17 AM
  7. conite's Avatar
    The mobile upgrade tool will wipe the phone right there is not a no wipe option in that tool?
    Wipe only.
    03-18-19 12:12 PM
  8. Makaveli@Beta's Avatar
    thanks I figured as much was just getting it confirmed for the OP.
    03-18-19 02:37 PM
  9. playjack's Avatar
    thanks all for your efforts but i don't want to wipe my phone. too much work.
    03-23-19 08:23 PM

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