Mixed emotions--screen fell off
I hoped against all hope that I dodged the bullet, but it was not to be. 53 weeks into ownership, today my screen fell off.
So be it. Thanks to you all, at least I wasn't surprised by it.
I had been eyeballing the Costco deal on the Samsung Galaxy S9+, but hadn't pulled the trigger. Well, as the screen fell off while I was on the highway (a good bump was the final straw), I simply drove right to Costco and got my S9+ to try out. $650 purchase price out of pocket--same as the Key2. Hmmmmmm...
Anyway, I know that I can return this inside 14 days. So, fine, I'll try it out.
Then I drove home and called Blackberry Mobile. I have to say, if the KeyOne repair goes half as well as the phone support I got on this, I may indeed take the Samsung back. HINT: it sure helps if you have your IMEI number (my screen no longer works, so I can't even turn the phone off) and a copy of your receipt somewhere. I did--I had the box and my Amazon receipt all ready to go.
Anyway, Jose couldn't have been better prepared or more helpful or patient in this matter. It took us about 15 minutes total, but he walked me right through the process of getting in their system and getting the repair set up. I have a labeled box sitting here waiting to go back via FedEx on Monday.
Like I said, I have up to 14 days to see if I like this S9+. I may like it, but if I get my KeyOne back in my hands all fixed up within a week, I may choose not to keep the Samsung.
Although I have to say, $650 for the Samsung vs $650 for the KeyTwo--I can't see the KeyTwo being competitive, from what I can tell. I love me a physical keyboard, but for everything else I'm pure Android and the BB tools don't matter--and my history with the KeyOne and its midrange specs and less than midrange performance make me think the Two won't be any better. So I don't think a KeyTwo is in my future. But as much as I get aggravated at the KeyOne with its lagginess and freezing up, it basically works.
Anyway, like I said, if the repair goes like the support call went, I'll have a perfectly fine KeyOne in hand and a choice on whether or not to spend the $650, and if so how to spend it. Frankly, I feel obligated to do business with a company that takes care of its customers like this--so maybe a KeyTwo will be in my future.
I guess I could also sell the newly-repaired KeyOne. Who knows.