1. KeyoneDayone's Avatar
    Was trying to video chat and found that the person on the other end could not hear me. I then proceeded to call them on the phone and found that they could hear me when I was regularly talking on the phone but the second I put on the speakerphone it went silent on their end.

    Are there two separate mics? And has anyone else had this problem?
    06-20-17 01:12 AM
  2. ztommy's Avatar
    I have the same problem, I can hear a see, and they cannot hear me, only see. If I use an earphone, headset than they can hear me. Is it a software issue or hardware?
    06-26-17 10:16 PM
  3. GabbyToronto's Avatar
    Did anyone ever find a fix for this?

    YIKES!!! speaker phone with no mic is the opposite of what it needs to do
    10-06-17 01:14 PM
  4. RedSwedishFish's Avatar
    Which application are you using to videochat?
    10-06-17 01:25 PM
  5. Eddienyc's Avatar
    I just got a keyone and the mic does not work when on speaker. have done a hard reset, and then factory reset and it's the same problem. is there a fix?
    10-13-17 04:46 PM
  6. nbaliga's Avatar
    There are 2 mics. I had the reverse problem with my Priv - wouldn't work unless on speaker-phone.
    10-13-17 05:20 PM
  7. FF22's Avatar
    I just got a keyone and the mic does not work when on speaker. have done a hard reset, and then factory reset and it's the same problem. is there a fix?
    After those maneuvers, a warranty claim might be necessary. See the sticky thread on BBmobile contacts/support
    10-13-17 06:49 PM
  8. 27k's Avatar
    Had same issue, had to go in for repair....
    10-13-17 11:30 PM

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