1. Saqibshah's Avatar
    Blackberry Keyone

    The moment I switch on my speaker phone over a call, mic stops working and other person cannot hear me.

    With our load speaker it works absolutely fine. Pls help
    Last edited by Saqibshah; 09-24-20 at 07:10 AM.
    09-24-20 12:47 AM
  2. Ben xfg's Avatar
    Blackberry Keyone

    The moment I switch on my speaker phone over a call, mic stops working and other person cannot hear me.

    With our load speaker it works absolutely fine. Pls help
    What do you mean "with our loudspeaker"?

    It sounds like the mic located at the top of the device is damaged or broken. You can verify by opening the phone dialer app, dial *#2886#, tap MANU, select Audio and run through the tests. To exit scroll to the bottom and touch Exit.
    That should confirm if you need a new microphone.

    Posted via CB10
    09-24-20 07:11 PM

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