Looking to talk to folks who have had the screen issue
Hey everyone, I'm looking for folks who've had the "screen pops out" issue with their Blackberry Keyone units. The short version of why is that I'm a tech writer, I've just had this happen to me, I'm about to attempt the support process on this, and I'd like to compare notes with others.
I was about two thirds of the way through a piece on the evolution of mobile productivity and how simple design elements - both hardware and software - can make a large difference in the utility of a handset when my screen popped out. (In my case, my wife rested an iced cap on the screen for about a minute, when I picked it up to drink it, the screen popped out.)
Now that I have had the screen issue I get the opportunity to follow the support process through and add that experience to my article. I think the discussion of timeframes individuals are expected by providers and manufacturers to be without phones, what they have to pay for various issues and much more is worth discussion. This is especially true as our cell phones are our only phones for many of us, meaning that loss of use of those phones can also mean loss of access to emergency services such as 911.
All of the above being said, I am aware that an individual experience is never representative. Thus, if I going to pursue this, I'd like to take the opportunity to talk to as many individuals who have experienced the issue (or, frankly, any other support issues with their Keyones) as possible. The greater the number of support stories I can review, the more accurate I can be.
Thank you to everyone for any feedback you provide, rest assured that if you wish it, I will keep your feedback anonymous.
Have a great day, everyone!