06-14-20 03:59 PM
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  1. rick090905's Avatar
    rick090905
    My wife and I have the same type keyone however she is has no video calling option. We contacted tech support at Rogers and they have no answer. When I want to make a call I have the video camera icon and she does not. Can anyone help with this issue?
    06-13-20 11:20 AM
  2. conite's Avatar
    conite
    Ambassador
    Originally Posted by rick090905
    My wife and I have the same type keyone however she is has no video calling option. We contacted tech support at Rogers and they have no answer. When I want to make a call I have the video camera icon and she does not. Can anyone help with this issue?
    Which app are you trying to use for video calling?

    WhatsApp, Signal, Skype, Facebook Messenger, BBM Enterprise, Duo, Viber, or any number of others?
    06-13-20 01:25 PM
  3. rick090905's Avatar
    rick090905
    On my keyone it came with the BlackBerry app. Are there others? WhatsApp is strictly internet right?
    06-13-20 01:48 PM
  4. conite's Avatar
    conite
    Ambassador
    Originally Posted by rick090905
    On my keyone it came with the BlackBerry app. Are there others? WhatsApp is strictly internet right?
    BBM came with the KEYᵒⁿᵉ, but it was shut down over a year ago.

    Some have downloaded BBM Enterprise as a replacement.

    I listed many others. WhatsApp and Facebook Messenger are by far the most popular.

    What do you mean by "strictly internet" ? All video apps use data.
    rick090905 likes this.
    06-13-20 04:00 PM
  5. Ben xfg's Avatar
    Ben xfg
    Originally Posted by rick090905
    On my keyone it came with the BlackBerry app. Are there others? WhatsApp is strictly internet right?
    Do you mean the video call button that appears in the pre-installed phone call app next to a recent call or on the call screen?

    Posted via CB10
    06-13-20 04:44 PM
  6. rick090905's Avatar
    rick090905
    I read that you have to be on the internet to make a video call.
    06-13-20 04:58 PM
  7. rick090905's Avatar
    rick090905
    On the call screen.
    06-13-20 04:59 PM
  8. Ben xfg's Avatar
    Ben xfg
    Originally Posted by rick090905
    On the call screen.
    Go to device settings, Network and Internet, Cellular networks, IMS settings. Check the LTE video calling toggle.
    Note that this will use a lot of data fast, if you don't have unlimited carrier data then you may well want to try some other app such as WhatsApp which can also utilize Wi-Fi.
    06-13-20 05:34 PM
  9. rick090905's Avatar
    rick090905
    Thanks. I'll try that. We have unlimited data.
    06-13-20 05:55 PM
  10. rick090905's Avatar
    rick090905
    I just checked my IMS and it says 'not connected'. So I have to call my provider and have this fixed.
    06-13-20 05:59 PM
  11. conite's Avatar
    conite
    Ambassador
    Originally Posted by rick090905
    I just checked my IMS and it says 'not connected'. So I have to call my provider and have this fixed.
    Just use an app like everyone else. You can use something like Signal for encrypted messaging, encrypted voice and video calls, and standard SMS.
    Last edited by conite; 06-13-20 at 06:46 PM.
    06-13-20 06:31 PM
  12. RLeeSimon's Avatar
    RLeeSimon
    what happens feature-rich and quite widely available to video chat to other people. Duo is most often higher-quality both video and sound in my experience.
    06-14-20 03:19 PM
  13. RoseBud68's Avatar
    RoseBud68
    Second for Duo. Work great for our family which are all using Android phones.
    06-14-20 03:59 PM
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