[JFWR]

Dear everyone,

After working well for over a year and a half, I am now having the frustrating problem that my KeyOne is experiencing a pretty major malfunction.

Whenever I unlock my KeyOne, the blackberry vibrates continuously as if the touch screen is being touched. Then if I say, go to Google Chrome or to my camera, it immediately shows signs of the back button being pressed, such as going to previous pages on Chrome.

After doing this for a few seconds, the touch screen simply stops working until I turn off the screen and turn it back on again, sometimes two or three times.

This problem started two weeks ago, stopped for over a week and a half, but in the last three days has become constant.

This is basically making it impossible to properly use my phone.

I have tried holding down the power and restarting it three times to drain the battery of any charge. This initially showed some promise to work, but it now does not.

How might I get this repaired? I tried calling BB tech support and they told me that the KeyOne no longer is serviced by BB.

Would getting a new touch screen fix this? Has anyone else had a similar problem?

New BB KeyOnes or Key2s are stupidly expensive now because they are no longer being made, and frankly having a phone for 1.5 years is not sufficient for me. This is doubly so as the blackberry is the only phone on the market with a hardware keyboard. I despise touch screen keyboards.

Unrelated, I have also noticed the space bar has become very unresponsive, though that is less of an issue. Might it somehow be related given that the space bar serves other purposes?

Does anyone know of any places in the New York area that might do a good job fixing my phone if I have to get it repaired? I am definitely not savvy enough to replace the touch screen by myself.

Thanks for your help.

[amanda]

Dear everyone,

After working well for over a year and a half, I am now having the frustrating problem that my KeyOne is experiencing a pretty major malfunction.

Whenever I unlock my KeyOne, the blackberry vibrates continuously as if the touch screen is being touched. Then if I say, go to Google Chrome or to my camera, it immediately shows signs of the back button being pressed, such as going to previous pages on Chrome.

After doing this for a few seconds, the touch screen simply stops working until I turn off the screen and turn it back on again, sometimes two or three times.

This problem started two weeks ago, stopped for over a week and a half, but in the last three days has become constant.

This is basically making it impossible to properly use my phone.

I have tried holding down the power and restarting it three times to drain the battery of any charge. This initially showed some promise to work, but it now does not.

How might I get this repaired? I tried calling BB tech support and they told me that the KeyOne no longer is serviced by BB.

Would getting a new touch screen fix this? Has anyone else had a similar problem?

New BB KeyOnes or Key2s are stupidly expensive now because they are no longer being made, and frankly having a phone for 1.5 years is not sufficient for me. This is doubly so as the blackberry is the only phone on the market with a hardware keyboard. I despise touch screen keyboards.

Unrelated, I have also noticed the space bar has become very unresponsive, though that is less of an issue. Might it somehow be related given that the space bar serves other purposes?

Does anyone know of any places in the New York area that might do a good job fixing my phone if I have to get it repaired? I am definitely not savvy enough to replace the touch screen by myself.

Thanks for your help.

Mine is also constantly vibrating whenever I unlock the screen. Locking it again is the only way to stop it. it vibrates literally whenever it is unlocked: while I text; while I am on a phone calls; and while I am doing nothing at all, all apps are closed, and it is just sitting untouched next to me. I have tried all the obvious things: check that there are no unread notifications for any apps, turn off vibration options for notifications and keystrokes, close all apps. It's a bug, not a setting issue. Does anyone have any real help for this?

[Ben xfg]

Mine is also constantly vibrating whenever I unlock the screen. Locking it again is the only way to stop it. it vibrates literally whenever it is unlocked: while I text; while I am on a phone calls; and while I am doing nothing at all, all apps are closed, and it is just sitting untouched next to me. I have tried all the obvious things: check that there are no unread notifications for any apps, turn off vibration options for notifications and keystrokes, close all apps. It's a bug, not a setting issue. Does anyone have any real help for this?

If it survives a factory reset then it would be a hardware fault.
Either the capacitive buttons malfunctioning or an internal relay on the motherboard refusing to shut off is my conclusion.

[Chuck Finley69]

If you're in the USA, the best solution is simply a new 5G iPhone, Pixel or Galaxy device within your budget.

[amanda]

If it survives a factory reset then it would be a hardware fault.
Either the capacitive buttons malfunctioning or an internal relay on the motherboard refusing to shut off is my conclusion.

Thanks Ben